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ITIL 2011 Foundation ITILFND-2011 Dumps in PDF

Free ITIL ITILFND-2011 Real Questions (page: 12)

ITILFND-2011 PDF — 519 Questions

Which of the following are reasons why ITIL is successful?
1. ITIL is vendor neutral
2. It does not prescribe actions
3. ITIL represents best practice

  1. All of the above
  2. 1 and 3 only
  3. 1 and 2 only
  4. 2 and 3 only

Answer(s): A



Which of these statements about resources and capabilities is CORRECT?

  1. Resources are types of service asset and capabilities are not
  2. Resources and capabilities are both types of service asset
  3. Capabilities are types of service asset and resources are not
  4. Neither capabilities nor resources are types of service asset

Answer(s): B



Which one of the following is NOT part of the service design stage of the service lifecycle?

  1. Designing and maintaining all necessary service transition packages
  2. Producing quality, secure and resilient designs for new or improved services
  3. Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
  4. Measuring the effectiveness and efficiency of service design and the supporting processes

Answer(s): A



Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?

  1. Change proposal
  2. Change policy
  3. Service request
  4. Risk register

Answer(s): A



At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

  1. Service design: Design the processes
  2. Service strategy: Develop the offerings
  3. Service transition: Plan and prepare for deployment
  4. Service operation: IT operations management

Answer(s): A



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