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ITIL 2011 Foundation ITILFND-2011 Dumps in PDF

Free ITIL ITILFND-2011 Real Questions (page: 18)

Page 18 of 105 ITILFND-2011 PDF — 519 Questions

QUESTION: 86

Which one of the following is NOT a valid purpose or objective of problem management?

To prevent problems and resultant incidents
To manage problems throughout their lifecycle
To restore service to a user
To eliminate recurring incidents

Answer(s): C

Reveal Solution Next Question

QUESTION: 87

Which of the following is NOT one of the five individual aspects of service design?

The design of the service portfolio, including the service catalogue
The design of new or changed services
The design of market spaces
The design of the technology architectures

Answer(s): C

Reveal Solution Next Question

QUESTION: 88

What are underpinning contracts used to document?

The provision of IT services or business services by a service provider
The provision of goods and services by third party suppliers
Service levels that have been agreed between the internal service provider and their customer
Metrics and critical success factors (CSFs) for internal support teams

Answer(s): B

Reveal Solution Next Question

QUESTION: 89

The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

A change
A change model
A change request
A change advisory board

Answer(s): A

Reveal Solution Next Question

QUESTION: 90

Which of the following activities are performed by a service desk?
1. Logging details of incidents and service requests
2. Providing first-line investigation and diagnosis
3. Restoring service
4. Implementing all standard changes

All of the above
1, 2 and 3 only
2 and 4 only
3 and 4 only

Answer(s): B

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