ITIL 2011 Foundation ITILFND-2011 Dumps in PDF

Free ITIL ITILFND-2011 Real Questions (page: 21)

Which of the following is the best definition of service management?

  1. The ability to keep services highly available to meet the business needs
  2. A set of specialized organizational capabilities for providing value to customers in the form of services
  3. A complete set of all the documentation required to deliver world class services to customers
  4. An internationally recognized methodology to provide valuable services to customers

Answer(s): B



Which of the following statements about standard changes are CORRECT?
1. The approach is pre-authorized
2. The risk is usually low and well understood
3. Details of the change will be recorded
4. Some standard changes will be triggered by the request fulfilment process

  1. 1 only
  2. 2 and 3 only
  3. 1, 2 and 4 only
  4. All of the above

Answer(s): D



Which of the following CANNOT be provided by a tool?

  1. Knowledge
  2. Information
  3. Wisdom
  4. Data

Answer(s): C



Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

  1. Event management, incident management, problem management, request fulfilment, and access management
  2. Event management, incident management, change management, and access management
  3. Incident management, problem management, service desk, request fulfilment, and event management
  4. Incident management, service desk, request fulfilment, access management, and event management

Answer(s): A



How many people should be accountable for a process as defined in the RACI model?

  1. As many as necessary to complete the activity
  2. Only one - the process owner
  3. Two - the process owner and the process enactor
  4. Only one - the process architect

Answer(s): B



Share your comments for ITIL ITILFND-2011 exam with other users:

O
onibokun10
4/13/2026 7:50:14 PM

Question 129:
Correct answer: CNAME

  • A CNAME record creates an alias for a domain, so newapplication.comptia.org will resolve to whatever IP address www.comptia.org resolves to. This ensures both names point to the same resource without duplicating the IP.
  • Why not the others:
- SOA defines authoritative information for a zone. - MX specifies mail exchange servers. - NS designates name servers for a zone.
  • Notes: The alias name (newapplication.comptia.org) should not have other records if you use a CNAME for it, and CNAMEs aren’t used for the zone apex (root) domain. This scenario uses a subdomain, so a CNAME is appropriate.

A
Anonymous User
4/13/2026 6:29:58 PM

Question 1:

  • Correct answer: C

  • Why this is best:
- Uses OS Login with IAM, so SSH access is granted via Google accounts rather than distributing per-user SSH keys. - Granting the compute.osAdminLogin role to a Google group gives admin access to all team members in a centralized, auditable way. - Access is auditable: Cloud Audit Logs show who accessed which VM, satisfying the security requirement to determine who accessed a given instance.
  • How it works:
- Enable OS Login on the project/instances (enable-oslogin metadata). - Add the team’s

A
Anonymous User
4/13/2026 1:00:51 PM

Question 2:

  • Answer: D. Azure Advisor

  • Why: To view security-related recommendations for resources in the Compute and Apps area (including App Service Web Apps and Functions), you use Azure Advisor. Advisor surfaces personalized best-practice recommendations across resources, including security, and shows which resources are affected and the severity.

  • Why not the others:
- Azure Log Analytics is for ad-hoc querying of telemetry, not for viewing security recommendations. - Azure Event Hubs is for streaming telemetry data, not for security recommendations.
  • Quick tip: In the portal, navigate to Azure Advisor and check the Security recommendations for App Services to see actionable items and affe

D
Don
4/11/2026 5:36:42 AM

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M
Mogae Malapela
4/8/2026 6:37:56 AM

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A
Anon
4/6/2026 5:22:54 PM

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L
LRK
3/22/2026 2:38:08 PM

For Question 7 - while the answer description indicates the correct answer, the option no. mentioned is incorrect. Nice and Comprehensive. Thankyou

R
Rian
3/19/2026 9:12:10 AM

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G
Gerrard
3/18/2026 6:58:37 AM

The DP-900 exam can be tricky if you aren't familiar with Microsoft’s specific cloud terminology. I used the practice questions from free-braindumps.com and found them incredibly helpful. The site breaks down core data concepts and Azure services in a way that actually mirrors the real test. As a resutl I passed my exam.

V
Vineet Kumar
3/6/2026 5:26:16 AM

interesting

J
Joe
1/20/2026 8:25:24 AM

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N
NJ
12/24/2025 10:39:07 AM

Helpful to test your preparedness before giving exam

A
Ashwini
12/17/2025 8:24:45 AM

Really helped

J
Jagadesh
12/16/2025 9:57:10 AM

Good explanation

S
shobha
11/29/2025 2:19:59 AM

very helpful

P
Pandithurai
11/12/2025 12:16:21 PM

Question 1, Ans is - Developer,Standard,Professional Direct and Premier

E
Einstein
11/8/2025 4:13:37 AM

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D
David
10/31/2025 4:06:16 PM

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T
Thor
10/21/2025 5:16:29 AM

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Vladimir
9/25/2025 9:11:14 AM

173 question is A not D

K
khaos
9/21/2025 7:07:26 AM

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K
Katiso Lehasa
9/15/2025 11:21:52 PM

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E
Einstein
9/2/2025 7:42:00 PM

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V
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8/22/2025 4:16:51 AM

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M
Matt
7/31/2025 11:44:40 PM

Great questions.

O
OLERATO
7/1/2025 5:44:14 AM

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A
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6/9/2025 7:37:29 AM

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A
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F
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A
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2/2/2024 6:42:12 PM

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N
Nicholas
2/2/2024 6:17:08 PM

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