Amazon
Avaya
Checkpoint
Cisco®
CompTIA
CrowdStrike
EC-Council
EXIN
Fortinet
Google
ISC
ISC2
ITIL®
Juniper
Microsoft
Okta
Palo Alto Networks
Salesforce
All Vendors
  1. Home
  2. ITIL®
  3. ITILFND-2011

ITIL® ITILFND-2011 Exam (page: 21)
ITIL® 2011 Foundation
Updated on: 25-Dec-2025

Viewing Page 21 of 105
ITILFND-2011 PDF 519 Questions

Which of the following is the best definition of service management?

  1. The ability to keep services highly available to meet the business needs
  2. A set of specialized organizational capabilities for providing value to customers in the form of services
  3. A complete set of all the documentation required to deliver world class services to customers
  4. An internationally recognized methodology to provide valuable services to customers

Answer(s): B



Which of the following statements about standard changes are CORRECT?
1. The approach is pre-authorized
2. The risk is usually low and well understood
3. Details of the change will be recorded
4. Some standard changes will be triggered by the request fulfilment process

  1. 1 only
  2. 2 and 3 only
  3. 1, 2 and 4 only
  4. All of the above

Answer(s): D



Which of the following CANNOT be provided by a tool?

  1. Knowledge
  2. Information
  3. Wisdom
  4. Data

Answer(s): C



Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

  1. Event management, incident management, problem management, request fulfilment, and access management
  2. Event management, incident management, change management, and access management
  3. Incident management, problem management, service desk, request fulfilment, and event management
  4. Incident management, service desk, request fulfilment, access management, and event management

Answer(s): A



How many people should be accountable for a process as defined in the RACI model?

  1. As many as necessary to complete the activity
  2. Only one - the process owner
  3. Two - the process owner and the process enactor
  4. Only one - the process architect

Answer(s): B



Viewing Page 21 of 105



Share your comments for ITIL® ITILFND-2011 exam with other users:

pepe el toro 9/12/2023 7:55:00 PM

this is so interesting
Anonymous


Antony 11/28/2023 12:13:00 AM

great material thanks
AUSTRALIA


Thembelani 5/30/2023 2:22:00 AM

anyone who wrote this exam recently
Anonymous


P 9/16/2023 1:27:00 AM

ok they re good
Anonymous


Jorn 7/13/2023 5:05:00 AM

relevant questions
UNITED KINGDOM


AM 6/20/2023 7:54:00 PM

please post
UNITED STATES


Nagendra Pedipina 7/13/2023 2:22:00 AM

q:42 there has to be a image in the question to choose what does it mean from the options
INDIA


BrainDumpee 11/18/2023 1:36:00 PM

looking for cphq dumps, where can i find these for free? please and thank you.
UNITED STATES


sheik 10/14/2023 11:37:00 AM

@aarun , thanks for the information. it would be great help if you share your email
Anonymous


Random user 12/11/2023 1:34:00 AM

1z0-1078-23 need this dumps
Anonymous


labuschanka 11/16/2023 6:06:00 PM

i gave the microsoft azure az-500 tests and prepared from this site as it has latest mock tests available which helped me evaluate my performance and score 919/1000
Anonymous


Marianne 10/22/2023 11:57:00 PM

i cannot see the button to go to the questions
Anonymous


sushant 6/28/2023 4:52:00 AM

good questions
EUROPEAN UNION


A\MAM 6/27/2023 5:17:00 PM

q-6 ans-b correct. https://docs.paloaltonetworks.com/pan-os/9-1/pan-os-cli-quick-start/use-the-cli/commit-configuration-changes
UNITED STATES


unanimous 12/15/2023 6:38:00 AM

very nice very nice
Anonymous


akminocha 9/28/2023 10:36:00 AM

please help us with 1z0-1107-2 dumps
INDIA


Jefi 9/4/2023 8:15:00 AM

please upload the practice questions
Anonymous


Thembelani 5/30/2023 2:45:00 AM

need this dumps
Anonymous


Abduraimov 4/19/2023 12:43:00 AM

preparing for this exam is overwhelming. you cannot pass without the help of these exam dumps.
UNITED KINGDOM


Puneeth 10/5/2023 2:06:00 AM

new to this site but i feel it is good
EUROPEAN UNION


Ashok Kumar 1/2/2024 6:53:00 AM

the correct answer to q8 is b. explanation since the mule app has a dependency, it is necessary to include project modules and dependencies to make sure the app will run successfully on the runtime on any other machine. source code of the component that the mule app is dependent of does not need to be included in the exported jar file, because the source code is not being used while executing an app. compiled code is being used instead.
Anonymous


Merry 7/30/2023 6:57:00 AM

good questions
Anonymous


VoiceofMidnight 12/17/2023 4:07:00 PM

Delayed the exam until December 29th.
UNITED STATES


Umar Ali 8/29/2023 2:59:00 PM

A and D are True
Anonymous


vel 8/28/2023 9:17:09 AM

good one with explanation
Anonymous


Gurdeep 1/18/2024 4:00:15 PM

This is one of the most useful study guides I have ever used.
CANADA