Genesys Cloud Certified Professional - Contact Center Admin GCP-GC-ADM Dumps in PDF

Free Genesys GCP-GC-ADM Real Questions (page: 8)

What does it imply when a campaign does not dial a list of telephone numbers?

  1. They are in the DNC list
  2. The call went unanswered
  3. Unable to reach the customer
  4. The telephone number is wrong

Answer(s): A


Reference:

https://help.mypurecloud.com/articles/not-call-lists-view/



Select the applicable options for Genesys Cloud Architect. (Choose three.)

  1. Play pre-recorded messages
  2. Convert text to speech
  3. Configure queues
  4. Configure skills
  5. Receive and route calls

Answer(s): A,B,C


Reference:

https://help.mypurecloud.com/articles/architect-features/



The deviation from the forecast versus the real time can be monitored in the best way through__________.

  1. Real time adherence
  2. Historical adherence
  3. Intraday monitoring
  4. View Agent schedule

Answer(s): A


Reference:

https://genbin.genesys.com/old/resources/brochures/genesys-workforce-managment-brochure.pdf



Which of the following media types can be selected when creating a report? (Choose three.)

  1. Voice
  2. Email
  3. Voicemail
  4. Chat

Answer(s): A,B,D


Reference:

https://docs.genesys.com/Documentation/PSAAS/latest/RPRT/Table-MEDIA_TYPE



What is the recommended way to create a .csv file?

  1. Use a text editor, such as Notepad, to create your .csv files
  2. Create a spreadsheet and export it as a .csv file
  3. Use a word processing application, such as Microsoft Word, to create your .csv files
  4. Use a .csv application to create .csv files

Answer(s): D


Reference:

https://help.mypurecloud.com/articles/prepare-source-csv-file/



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10/24/2023 6:00:00 AM

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DN
9/4/2023 11:19:00 PM

question 14 - run terraform import: this is the recommended best practice for bringing manually created or destroyed resources under terraform management. you use terraform import to associate an existing resource with a terraform resource configuration. this ensures that terraform is aware of the resource, and you can subsequently manage it with terraform.

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8/15/2023 2:18:00 PM

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12/3/2023 12:11:00 PM

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6/20/2023 5:30:00 AM

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11/30/2023 4:20:00 AM

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1/19/2024 3:41:00 PM

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10/6/2023 5:15:00 AM

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9/9/2023 6:37:00 PM

22. if you need to make sure that one computer in your hot-spot network can access the internet without hot-spot authentication, which menu allows you to do this? answer is ip binding and not wall garden. wall garden allows specified websites to be accessed with users authentication to the hotspot

3
381
9/2/2023 4:31:00 PM

is question 1 correct?

L
Laurent
10/6/2023 5:09:00 PM

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