Genesys Cloud Certified Professional - Contact Center Admin GCP-GC-ADM Dumps in PDF

Free Genesys GCP-GC-ADM Real Questions (page: 10)

What does it imply when a campaign does not dial a list of telephone numbers?

  1. They are in the DNC list
  2. The call went unanswered
  3. Unable to reach the customer
  4. The telephone number is wrong

Answer(s): A


Reference:

https://help.mypurecloud.com/articles/not-call-lists-view/



Select the applicable options for Genesys Cloud Architect. (Choose three.)

  1. Play pre-recorded messages
  2. Convert text to speech
  3. Configure queues
  4. Configure skills
  5. Receive and route calls

Answer(s): A,B,C


Reference:

https://help.mypurecloud.com/articles/architect-features/



The deviation from the forecast versus the real time can be monitored in the best way through__________.

  1. Real time adherence
  2. Historical adherence
  3. Intraday monitoring
  4. View Agent schedule

Answer(s): A


Reference:

https://genbin.genesys.com/old/resources/brochures/genesys-workforce-managment-brochure.pdf



Which of the following media types can be selected when creating a report? (Choose three.)

  1. Voice
  2. Email
  3. Voicemail
  4. Chat

Answer(s): A,B,D


Reference:

https://docs.genesys.com/Documentation/PSAAS/latest/RPRT/Table-MEDIA_TYPE



What is the recommended way to create a .csv file?

  1. Use a text editor, such as Notepad, to create your .csv files
  2. Create a spreadsheet and export it as a .csv file
  3. Use a word processing application, such as Microsoft Word, to create your .csv files
  4. Use a .csv application to create .csv files

Answer(s): D


Reference:

https://help.mypurecloud.com/articles/prepare-source-csv-file/



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Maria
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Nagendra Pedipina
7/12/2023 9:10:00 AM

q:37 c is correct

J
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9/16/2023 9:37:00 PM

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10/15/2023 1:08:00 PM

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Da Costa
8/27/2023 11:43:00 AM

question 128 the answer should be static not auto

B
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7/26/2023 6:45:00 PM

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8/20/2023 9:26:00 AM

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8/13/2023 8:37:00 AM

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Nabla
9/17/2023 10:20:00 AM

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7/20/2023 5:00:00 AM

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Nick W
9/29/2023 7:32:00 AM

q10: c and f are also true. q11: this is outdated. you no longer need ownership on a pipe to operate it

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Naveed
8/28/2023 2:48:00 AM

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C
cert
9/24/2023 4:53:00 PM

admin guide (windows) respond to malicious causality chains. when the cortex xdr agent identifies a remote network connection that attempts to perform malicious activity—such as encrypting endpoint files—the agent can automatically block the ip address to close all existing communication and block new connections from this ip address to the endpoint. when cortex xdrblocks an ip address per endpoint, that address remains blocked throughout all agent profiles and policies, including any host-firewall policy rules. you can view the list of all blocked ip addresses per endpoint from the action center, as well as unblock them to re-enable communication as appropriate. this module is supported with cortex xdr agent 7.3.0 and later. select the action mode to take when the cortex xdr agent detects remote malicious causality chains: enabled (default)—terminate connection and block ip address of the remote connection. disabled—do not block remote ip addresses. to allow specific and known s

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Yves
8/29/2023 8:46:00 PM

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Miguel
10/16/2023 11:18:00 AM

question 5, it seems a instead of d, because: - care plan = case - patient = person account - product = product2;

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