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Genesys Cloud Certified Professional - Contact Center Admin GCP-GC-ADM Dumps in PDF

Free Genesys GCP-GC-ADM Real Questions (page: 9)

GCP-GC-ADM PDF — 60 Questions

What does it imply when a campaign does not dial a list of telephone numbers?

  1. They are in the DNC list
  2. The call went unanswered
  3. Unable to reach the customer
  4. The telephone number is wrong

Answer(s): A


Reference:

https://help.mypurecloud.com/articles/not-call-lists-view/



Select the applicable options for Genesys Cloud Architect. (Choose three.)

  1. Play pre-recorded messages
  2. Convert text to speech
  3. Configure queues
  4. Configure skills
  5. Receive and route calls

Answer(s): A,B,C


Reference:

https://help.mypurecloud.com/articles/architect-features/



The deviation from the forecast versus the real time can be monitored in the best way through__________.

  1. Real time adherence
  2. Historical adherence
  3. Intraday monitoring
  4. View Agent schedule

Answer(s): A


Reference:

https://genbin.genesys.com/old/resources/brochures/genesys-workforce-managment-brochure.pdf



Which of the following media types can be selected when creating a report? (Choose three.)

  1. Voice
  2. Email
  3. Voicemail
  4. Chat

Answer(s): A,B,D


Reference:

https://docs.genesys.com/Documentation/PSAAS/latest/RPRT/Table-MEDIA_TYPE



What is the recommended way to create a .csv file?

  1. Use a text editor, such as Notepad, to create your .csv files
  2. Create a spreadsheet and export it as a .csv file
  3. Use a word processing application, such as Microsoft Word, to create your .csv files
  4. Use a .csv application to create .csv files

Answer(s): D


Reference:

https://help.mypurecloud.com/articles/prepare-source-csv-file/



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Share your comments for Genesys GCP-GC-ADM exam with other users:

M
Merry
7/30/2023 6:57:00 AM

good questions

Anonymous
V
VoiceofMidnight
12/17/2023 4:07:00 PM

Delayed the exam until December 29th.

UNITED STATES
U
Umar Ali
8/29/2023 2:59:00 PM

A and D are True

Anonymous
V
vel
8/28/2023 9:17:09 AM

good one with explanation

Anonymous
G
Gurdeep
1/18/2024 4:00:15 PM

This is one of the most useful study guides I have ever used.

CANADA
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