A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?
Answer(s): A
https://help.mypurecloud.com/articles/specify-routing-settings/
Which definition matches the After Call Work option Mandatory, Time-boxed?
Answer(s): B
https://help.mypurecloud.com/articles/configure-call-work-settings/
Currently, you manage all agents’ schedules by using a spreadsheet. This shows when each agent is working when they are on breaks, and when they have meetings or other events that take them away from the queue.You would like to be able to schedule agents in an easier and more automated way. What Genesys Cloud Contact Center feature can you use to replace and automate the spreadsheet schedule?
https://help.genesys.com/pureconnect/desktop/printables/optimizer_help.pdf
Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)
Answer(s): A,D
https://help.mypurecloud.com/articles/about-roles-permissions/
If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)
Answer(s): E,F
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answer to this question "what administrative safeguards should be implemented to protect the collected data while in use by manasa and her product management team? " it should be (c) for the following reasons: this administrative safeguard involves controlling access to collected data by ensuring that only individuals who need the data for their job responsibilities have access to it. this helps minimize the risk of unauthorized access and potential misuse of sensitive information. while other options such as (a) documenting data flows and (b) conducting a privacy impact assessment (pia) are important steps in data protection, implementing a "need to know" access policy directly addresses the issue of protecting data while in use by limiting access to those who require it for legitimate purposes. (d) is not directly related to safeguarding data during use; it focuses on data transfers and location.
password lockout being the correct answer for question 37 does not make sense. it should be geofencing.
for question 4, the righr answer is :recover automatically from failures
question number 4s answer is 3, option c. i
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