Palo Alto Networks

EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 ITSM20FB Dumps in PDF

Free EXIN ITSM20FB Real Questions (page: 4)

Page 3 of 17 ITSM20FB PDF — 78 Questions

QUESTION: 11

Documentation is a substantial part of the evidence for Service Management What is a best practice relating to documentation?

Documentation should be kept at least five years for auditing purposes.
Documentation should be protected from damage due to IT related disasters.
Documentation should be stored at a central place and be only accessible via procedures
Documentation should refer to the requirements of ISO/EC 20000 for audit purposes.

Answer(s): B

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QUESTION: 12

The Service Desk of supplier X continuous receives the same incident report. This concerns the latest version of a client-server application. The problem no longer occurs if the former version is reinstalled.
Because the cause of the incident has still not been traced, the supplier decides to advise
the customers to temporarily install the old version, if the problem occurs. What is this advice an example of?

Known Error
Problem
Workaround
Request for Change

Answer(s): C

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QUESTION: 13

What is the objective of the Security Management process?

to manage information security effectively for critical services only
to manage information security effectively for IT staff
to manage information security effectively relating to the financial administration of service activities
to manage information security effectively within all service activities

Answer(s): D

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QUESTION: 14

What is the most common process that is associated with the Service Desk?

Change Management
Configuration Management
Incident Management
Service Level Management

Answer(s): C

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QUESTION: 15

Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?

to be able to charge to the correct users of the service
to be able to provide reports to management
to prevent repetitive occurrence of Incidents
to provide input to the Capacity Database

Answer(s): C

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shime

10/23/2023 10:03:00 AM

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Vnu

6/3/2023 2:39:00 AM

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S

Steve

8/17/2023 2:19:00 PM

question #18s answer should be a, not d. this should be corrected. it should be minvalidityperiod

R

RITEISH

12/24/2023 4:33:00 AM

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10/15/2023 7:58:00 AM

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Maria

6/23/2023 11:40:00 AM

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N

Nagendra Pedipina

7/12/2023 9:10:00 AM

q:37 c is correct

J

John

9/16/2023 9:37:00 PM

q6 exam topic: terramearth, c: correct answer: copy 1petabyte to encrypted usb device ???

S

SAM

12/4/2023 12:56:00 AM

explained answers

A

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12/26/2023 9:35:00 PM

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5/17/2023 12:32:00 AM

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9/27/2023 8:53:00 AM

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B

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9/12/2023 7:18:00 AM

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9/28/2023 1:09:00 PM

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6/22/2023 7:55:00 AM

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6/29/2023 1:53:00 PM

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11/22/2023 6:38:00 PM

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9/6/2023 3:26:00 AM

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9/5/2023 3:35:00 AM

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S

Shiji

10/15/2023 1:08:00 PM

helpful to check your understanding.

D

Da Costa

8/27/2023 11:43:00 AM

question 128 the answer should be static not auto

B

bot

7/26/2023 6:45:00 PM

more comments here

K

Kaleemullah

12/31/2023 1:35:00 AM

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8/20/2023 9:26:00 AM

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Blessious Phiri

8/13/2023 8:37:00 AM

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Nabla

9/17/2023 10:20:00 AM

q31 answer should be d i think

V

vladputin

7/20/2023 5:00:00 AM

is this real?

N

Nick W

9/29/2023 7:32:00 AM

q10: c and f are also true. q11: this is outdated. you no longer need ownership on a pipe to operate it

N

Naveed

8/28/2023 2:48:00 AM

good questions with simple explanation

C

cert

9/24/2023 4:53:00 PM

admin guide (windows) respond to malicious causality chains. when the cortex xdr agent identifies a remote network connection that attempts to perform malicious activity—such as encrypting endpoint files—the agent can automatically block the ip address to close all existing communication and block new connections from this ip address to the endpoint. when cortex xdrblocks an ip address per endpoint, that address remains blocked throughout all agent profiles and policies, including any host-firewall policy rules. you can view the list of all blocked ip addresses per endpoint from the action center, as well as unblock them to re-enable communication as appropriate. this module is supported with cortex xdr agent 7.3.0 and later. select the action mode to take when the cortex xdr agent detects remote malicious causality chains: enabled (default)—terminate connection and block ip address of the remote connection. disabled—do not block remote ip addresses. to allow specific and known s

Y

Yves

8/29/2023 8:46:00 PM

very inciting

M

Miguel

10/16/2023 11:18:00 AM

question 5, it seems a instead of d, because: - care plan = case - patient = person account - product = product2;

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