Palo Alto Networks

EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 ITSM20FB Dumps in PDF

Free EXIN ITSM20FB Real Questions (page: 1)

Page 1 of 17 ITSM20FB PDF — 78 Questions

QUESTION: 1

Which of the following is a best practice concerning information securitycha risk assessment?

Information security risk assessments should be carried out by an external auditor to maintain objectivity.
Information security risk assessments should be performed as a result of the review of every incident.
Information security risk assessments should be performed at agreed intervals and be maintained during changes.
Information security risk assessments should be performed once a year.

Answer(s): C

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QUESTION: 2

A company decides to apply the principle of continual improvement. Which action would result from this decision?

Analyze and evaluate the existing situation to identify areas for improvement
Analyze customer satisfaction and identify resulting actions
Review the Service Management System at least annual
Start an internal service organization evaluation

Answer(s): A

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QUESTION: 3

Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?

Incident Management
Problem Management
Service Desk Service
Level Management

Answer(s): C

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QUESTION: 4

What defines Service Quality?

A series of activities that can be assessed in advance by a provider and customer
Achieving a 99.999% continuous level of availability
Meeting stated customer requirements and expectations
Providing a cost-effective service

Answer(s): C

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QUESTION: 5

What data is recorded when an incident is reported to the Service Desk?

the name of the person reporting the Incident
the name of the person handling the Problem
the name of the person who approves the Request for Change (RFC)
the names of persons who are authorized to implement Changes in the Configuration Management Database (CMDB)

Answer(s): A

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C

CW

7/6/2023 7:06:00 PM

questions seem helpful

L

luke

9/26/2023 10:52:00 AM

good content

Z

zazza

6/16/2023 9:08:00 AM

question 21 answer is alerts

A

Abwoch Peter

7/4/2023 3:08:00 AM

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M

mohamed

9/12/2023 5:26:00 AM

good one thanks

M

Mfc

10/23/2023 3:35:00 PM

only got thru 5 questions, need more to evaluate

W

Whizzle

7/24/2023 6:19:00 AM

q26 should be b

S

sarra

1/17/2024 3:44:00 AM

the aaa triad in information security is authentication, accounting and authorisation so the answer should be d 1, 3 and 5.

D

DBS

5/14/2023 12:56:00 PM

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8/1/2023 5:28:00 PM

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10/28/2023 6:57:00 AM

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M

Miguel

10/5/2023 12:21:00 PM

question 16: https://help.salesforce.com/s/articleview?id=sf.care_console_overview.htm&type=5

H

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7/8/2023 10:34:00 PM

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10/24/2023 5:37:00 AM

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A

Anuj

1/14/2024 4:07:00 PM

very good question

S

Saravana Kumar TS

12/8/2023 9:49:00 AM

question: 93 which statement is true regarding the result? sales contain 6 columns and values contain 7 columns so c is not right answer.

L

Lue

3/30/2023 11:43:00 PM

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D

DC

1/7/2024 10:17:00 AM

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A

Anonymus

11/9/2023 5:41:00 AM

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K

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11/17/2023 3:46:00 PM

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8/9/2023 8:39:00 AM

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10/23/2023 10:03:00 AM

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Vnu

6/3/2023 2:39:00 AM

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S

Steve

8/17/2023 2:19:00 PM

question #18s answer should be a, not d. this should be corrected. it should be minvalidityperiod

R

RITEISH

12/24/2023 4:33:00 AM

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S

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10/15/2023 7:58:00 AM

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Maria

6/23/2023 11:40:00 AM

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N

Nagendra Pedipina

7/12/2023 9:10:00 AM

q:37 c is correct

J

John

9/16/2023 9:37:00 PM

q6 exam topic: terramearth, c: correct answer: copy 1petabyte to encrypted usb device ???

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