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EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 ITSM20FB Dumps in PDF

Free EXIN ITSM20FB Real Questions (page: 1)

ITSM20FB PDF — 78 Questions

Which of the following is a best practice concerning information securitycha risk assessment?

  1. Information security risk assessments should be carried out by an external auditor to maintain objectivity.
  2. Information security risk assessments should be performed as a result of the review of every incident.
  3. Information security risk assessments should be performed at agreed intervals and be maintained during changes.
  4. Information security risk assessments should be performed once a year.

Answer(s): C



A company decides to apply the principle of continual improvement. Which action would result from this decision?

  1. Analyze and evaluate the existing situation to identify areas for improvement
  2. Analyze customer satisfaction and identify resulting actions
  3. Review the Service Management System at least annual
  4. Start an internal service organization evaluation

Answer(s): A



Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?

  1. Incident Management
  2. Problem Management
  3. Service Desk Service
  4. Level Management

Answer(s): C



What defines Service Quality?

  1. A series of activities that can be assessed in advance by a provider and customer
  2. Achieving a 99.999% continuous level of availability
  3. Meeting stated customer requirements and expectations
  4. Providing a cost-effective service

Answer(s): C



What data is recorded when an incident is reported to the Service Desk?

  1. the name of the person reporting the Incident
  2. the name of the person handling the Problem
  3. the name of the person who approves the Request for Change (RFC)
  4. the names of persons who are authorized to implement Changes in the Configuration Management Database (CMDB)

Answer(s): A



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Share your comments for EXIN ITSM20FB exam with other users:

M
Miguel
10/5/2023 12:16:00 PM

question 11: https://help.salesforce.com/s/articleview?id=sf.admin_lead_to_patient_setup_overview.htm&type=5

SPAIN
N
Noushin
11/28/2023 4:52:00 PM

i think the answer to question 42 is b not c

CANADA
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susan sandivore
8/28/2023 1:00:00 AM

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Anonymous
A
Aderonke
10/31/2023 12:51:00 AM

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7/22/2022 9:59:00 AM

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S
suresh
12/16/2023 10:54:00 PM

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Anonymous
W
Wali
6/4/2023 10:07:00 PM

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7/18/2023 1:10:00 AM

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6/23/2023 7:57:00 AM

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10/15/2023 1:34:00 PM

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12/17/2023 8:36:00 AM

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Bsmaind
8/20/2023 9:23:00 AM

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11/15/2023 11:24:00 AM

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Vetri
10/3/2023 12:59:00 AM

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Ranjith
8/21/2023 3:39:00 PM

for question #118, the answer is option c. the screen shot is showing the drop down, but the answer is marked incorrectly please update . thanks for sharing such nice questions.

Anonymous
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Eduardo Ramírez
12/11/2023 9:55:00 PM

the correct answer for the question 29 is d.

Anonymous
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Dass
11/2/2023 7:43:00 AM

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1/9/2023 1:05:00 PM

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Xunil
6/12/2023 3:04:00 PM

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Anonymous
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Lakshmi
10/2/2023 5:26:00 AM

just started to view all questions for the exam

NETHERLANDS
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rani
1/19/2024 11:52:00 AM

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G
Greg
11/16/2023 6:59:00 AM

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hi
10/5/2023 4:00:00 AM

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8/24/2023 11:14:00 AM

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hicham
5/30/2023 8:57:00 AM

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7/7/2023 8:13:00 AM

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Ram
11/3/2023 5:10:00 AM

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Anonymous
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Nagendra Pedipina
7/13/2023 2:12:00 AM

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12/7/2023 5:17:00 PM

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6/29/2023 9:13:00 PM

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x-men
5/23/2023 1:02:00 AM

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