Amazon
Avaya
Checkpoint
Cisco®
CompTIA
CrowdStrike
EC-Council
EXIN
Fortinet
Google
ISC
ISC2
ITIL®
Juniper
Microsoft
Okta
Palo Alto Networks
Salesforce
All Vendors
  1. Home
  2. ServiceNow®
  3. CIS-ITSM

ServiceNow® CIS-ITSM Exam (page: 5)
ServiceNow® Certified Implementation Specialist - IT Service Management
Updated on: 13-Dec-2025

Viewing Page 5 of 39
CIS-ITSM PDF 232 Questions

The Problem table is extended from what table?

  1. Task
  2. Major Incident
  3. Outage
  4. Problem Task
  5. Incident

Answer(s): A



The Problem Manager wants the Problem Coordinators to be able to Re-analyze a Completed Problem. Which module could they use to make this change?

  1. Problem > Administration » Problem Properties
  2. System UI > UI Action Groups
  3. State Management > State Models
  4. System UI > Form Actions
  5. System UI > UI Actions

Answer(s): E



Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.
What feature would you use to meet this requirement?

  1. State Model
  2. Workflow Dashboard
  3. Action Modeler
  4. Task Creator
  5. Flow Designer

Answer(s): E



Your customer needs help defining Category values for the Problem records. What approach should you suggest? (Choose two.)

  1. Re-use existing categories from legacy systems
  2. Define categories based on the customer’s CMDB classes
  3. Re-use existing categories from incident management
  4. Define categories based on ITIL problem taxonomy

Answer(s): C,D



When a user clicks on the Communicate fix UI action on the Problem form, what happens?

  1. Fix is written to the Comments field on any Incident associated with the problem, which is On Hold, Awaiting Problem
  2. Fix is written to the Work notes field on any Incident associated with the problem, which is Active
  3. Fix is written to the Comments field on any Incident associated with the problem, which is Active
  4. Fix is written to a draft Knowledge article

Answer(s): C



Viewing Page 5 of 39



Share your comments for ServiceNow® CIS-ITSM exam with other users:

SB 10/15/2023 7:58:00 AM

need to refer the questions and have to give the exam
INDIA


Zuned 10/22/2023 4:39:00 AM

till 104 questions are free, lets see how it helps me in my exam today.
UNITED STATES