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ServiceNow® CIS-ITSM Exam (page: 7)
ServiceNow® Certified Implementation Specialist - IT Service Management
Updated on: 28-Jul-2025

Viewing Page 7 of 39
CIS-ITSM PDF 223 Questions

In what table are Change records stored?

  1. Change [change_task]
  2. Change Request [rfc]
  3. Change Request [change_request]
  4. Change [change]
  5. Change [task_change]

Answer(s): C



Risk is configured by default, to calculate Risk = High for a change that is scheduled with only 3 days lead time. Your customer’s change policy requires that changes be requested with 5 days lead time.
How would you satisfy this requirement?

  1. Update the Risk Property for Insufficient lead time
  2. Update the Risk Assessment Matrix for Insufficient lead time
  3. Update the Calculate Risk UI Action
  4. Update the Risk Matrix for insufficient lead time
  5. Update the Risk Condition for Insufficient lead time

Answer(s): B



How are Releases related to Projects?

  1. Project tasks and Release tasks are interchangeable
  2. Projects can be part of one or more releases
  3. Project features are components of a release
  4. Projects need to be completed before releases can be defined
  5. Projects are used to do root cause analysis for releases

Answer(s): B



What baseline Change Flows support the baseline Normal Change model?

  1. Change - Normal - Assess, Change - Normal - Authorize, Change - Normal - Implement Change - Implementation tasks
  2. Change - Normal - New, Change - Normal - Review, Change - Normal - Close, Change - Implementation tasks
  3. Change - Normal - New, Change - Normal - Assess, Change - Normal - Implement, Change - Implementation tasks
  4. Change - Normal - Assess, Change - Normal - Authorize, Change - Normal - Close, Change - Implementation tasks

Answer(s): A



Which of the following Change Task Types are available by default? (Choose three.)

  1. Planning
  2. Testing
  3. Review
  4. Deployment
  5. Verification

Answer(s): A,B,C



Viewing Page 7 of 39



Share your comments for ServiceNow® CIS-ITSM exam with other users:

SB 10/15/2023 7:58:00 AM

need to refer the questions and have to give the exam
INDIA


Zuned 10/22/2023 4:39:00 AM

till 104 questions are free, lets see how it helps me in my exam today.
UNITED STATES