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  3. CIS-ITSM

ServiceNow® CIS-ITSM Exam (page: 1)
ServiceNow® Certified Implementation Specialist - IT Service Management
Updated on: 28-Jul-2025

Viewing Page 1 of 39
CIS-ITSM PDF 223 Questions

Given the class structure shown below, which types of CIs will be included in a report run against the cmdb_ci_computer table?

  1. Just CIs defined directly in cmdb_ci_computer
  2. CIs defined directly in cmdb_ci_computer and all parent classes
  3. CIs defined directly in cmdb_ci_computer and all child classes

Answer(s): C



Which field from the configuration item will automatically populate in the Assignment group field of an incident record?

  1. Managed by
  2. Support group
  3. Approval group
  4. Change group

Answer(s): B



Which of the following are defined for a given change model? (Choose three.)

  1. Phase transitions
  2. State model
  3. State transition conditions
  4. Phase model
  5. State transitions

Answer(s): B,C,E



When is a change task for Post Implementation Review created for an unauthorized change?

  1. When the change request moves to Close
  2. When a change manager accepts the change
  3. When the change request moves to a state of Review
  4. When the change request moves to a state of Assess

Answer(s): A



Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

  1. Reports
  2. CI Class Manager
  3. Application Menus
  4. Dependency View

Answer(s): B



Viewing Page 1 of 39



Share your comments for ServiceNow® CIS-ITSM exam with other users:

SB 10/15/2023 7:58:00 AM

need to refer the questions and have to give the exam
INDIA


Zuned 10/22/2023 4:39:00 AM

till 104 questions are free, lets see how it helps me in my exam today.
UNITED STATES