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ServiceNow® CIS-ITSM Exam (page: 4)
ServiceNow® Certified Implementation Specialist - IT Service Management
Updated on: 28-Jul-2025

Viewing Page 4 of 39
CIS-ITSM PDF 223 Questions

When using Inbound Email Actions, what happens if an email is received which has no watermark or reference number?

  1. New incident created from the message
  2. New interaction is created from the message
  3. Email is rejected and auto-reply sent to sender
  4. New case is created from the message

Answer(s): A



Under what circumstances, should you use the Communicate workaround Related Link on the Problem record?

  1. The workaround is helpful information for the Callers on the Problem's related Incidents (open)
  2. The workaround should be published to a knowledge article, visible from the portal
  3. The workaround is helpful information for the members of the Problem's Assignment Group
  4. The workaround is helpful information for the members of the Problem's Work notes list

Answer(s): D



Which interface is designed for tier 1 IT agents who solve internal or external customer issues?

  1. ITSM Dashboard
  2. IT Service Management Workspace (Agent Workspace)
  3. ITIL Homepage
  4. Incident Overview

Answer(s): B



When using Agent assist in the Agent workspace, what are examples of possible solutions can be automatically searched and displayed? (Choose five.)

  1. Runbook Actions
  2. Knowledge
  3. SQL Queries
  4. Problems
  5. Changes
  6. Cases
  7. Incidents

Answer(s): B,D,E,F,G



Which module is a useful starting point for a manager to view current state operational information for Incident management?

  1. CMDB Health Dashboard
  2. Incident > Overview
  3. Manager Workspace
  4. Critical Incidents Map

Answer(s): B



Viewing Page 4 of 39



Share your comments for ServiceNow® CIS-ITSM exam with other users:

SB 10/15/2023 7:58:00 AM

need to refer the questions and have to give the exam
INDIA


Zuned 10/22/2023 4:39:00 AM

till 104 questions are free, lets see how it helps me in my exam today.
UNITED STATES