CIS-HAM Exam Questions and Answers | Exam-Dumps (Page: 5)

QUESTION: 21

To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?

Name, Asset tracking unit, Model number
Name, Manufacturer, Model number
Asset tracking unit, Manufacturer, Model category
Asset tracking unit, Manufacturer, Model number
Name, Device type, Model category

Answer(s): B

Explanation:

To perform hardware model normalization, you need to use the Hardware Model Normalization Content Service, which is a data service that provides standardized information about hardware models from various manufacturers. You can access this service from the Hardware Model Normalization module under Asset Management. To set the normalized display name for a hardware model, you need to use the following three fields from the hardware model record:
Name: This is the name of the hardware model as it appears in the model catalog or the CMDB. For example, "iPhone 12 Pro".
Manufacturer: This is the name of the manufacturer of the hardware model. For example, "Apple". Model number: This is the unique identifier of the hardware model assigned by the manufacturer.

For example, "A2341".
The normalized display name is a combination of these three fields, separated by commas. For example, "iPhone 12 Pro, Apple, A2341". The normalized display name helps you to easily identify and compare hardware models across different sources and platforms.

Reference:

Hardware Model Normalization, Demo - HAM Professional - Hardware Model Normalization, Work with hardware normalization, Hardware Asset Management - ServiceNow

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QUESTION: 22

What is the global standard for product recognition used during hardware model normalization?

IAPSO
UPC
UNSPSC
ECCMA
NIGP

Answer(s): C

Explanation:

ServiceNow Hardware Model Normalization enables users to normalize the details, such as manufacturer, product, model, and device type, of your hardware and consumable models. Normalization aligns assets under a common display name based on the product's unique model number. ServiceNow uses the United Nations Standard Products and Services Code (UNSPSC) as the global standard for product recognition during hardware model normalization. UNSPSC is a hierarchical classification of products and services that provides a common language for exchange of information across markets and countries.

Reference:

Automation Simplifies Hardware Asset Management, Work with hardware normalization, Hardware Model Normalization

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QUESTION: 23

During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized".
What is the most likely cause?

The model name is missing from the hardware model record.
The model number is missing from the hardware model record.
The model product is missing from the hardware model record.
The model manufacturer is missing from the hardware model record.

Answer(s): C

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QUESTION: 24

What information should be tracked in an asset record? (Choose two.)

Physical resources
Financial information
Operational details
Contractual information
Logical relationships

Answer(s): B,D

Explanation:

According to the ServiceNow Hardware Asset Management documentation, an asset record should track the following information:
Financial information: This includes the cost, depreciation, and residual value of the asset. This information helps to calculate the total cost of ownership (TCO) and return on investment (ROI) of the asset.
Contractual information: This includes the warranty, support, lease, and maintenance contracts associated with the asset. This information helps to manage the lifecycle of the asset and ensure compliance with the terms and conditions of the contracts. Other information that can be tracked in an asset record are:
Physical resources: This includes the location, status, and condition of the asset. This information helps to monitor the inventory and availability of the asset. Operational details: This includes the configuration, performance, and usage of the asset. This information helps to optimize the functionality and efficiency of the asset. Logical relationships: This includes the dependencies, associations, and impacts of the asset. This information helps to understand the connections and interactions of the asset with other assets, services, and processes.

Reference:

Asset form, Hardware Asset Management: Record Keeping, Hardware Asset Inventory Management, Hardware Asset Workspace, Getting Started with ServiceNow Hardware Asset Management

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QUESTION: 25

Once the content update adds hardware lifecycle data to your instance, can it be deleted?

Yes, it can
No, it cannot unless the lifecycle stage is EOL
No, it cannot
Yes, it can be deleted or deactivated

Answer(s): C

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ServiceNow CIS-HAM Exam (page: 5) ServiceNow Certified Implementation Specialist – Hardware Asset Management Updated on: 12-Feb-2026

QUESTION: 21

Explanation:

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QUESTION: 22

Explanation:

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QUESTION: 23

QUESTION: 24

Explanation:

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QUESTION: 25

ServiceNow CIS-HAM Exam (page: 5)
ServiceNow Certified Implementation Specialist – Hardware Asset Management
Updated on: 12-Feb-2026