CIS-HAM Exam Questions and Answers | Exam-Dumps (Page: 4)

QUESTION: 16

What fields does the ServiceNow Content Service normalize or enrich? (Choose four.)

Lifecycle
Device type
Manufacturer
Memory
Asset tag
Hardware model

Answer(s): A,B,C,F

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QUESTION: 17

What is the process of restructuring data to maintain consistency?

Integration
Normalization
Discovery
Service Mapping

Answer(s): B

Explanation:

Normalization is the process of restructuring data to maintain consistency, accuracy, and completeness across different sources and systems. Normalization helps to eliminate data duplication, conflicts, and errors, and to ensure that the data conforms to predefined standards and rules. Normalization is especially important for hardware asset management, as it enables users to have a clear and unified view of their hardware models, manufacturers, product names, device types, and other attributes. ServiceNow Hardware Asset Management provides a feature called Hardware Model Normalization, which allows users to normalize the details of their hardware and consumable models using predefined or custom rules, data sources, and schedules. Hardware Model Normalization can be accessed from the Hardware Asset Management application menu in the ServiceNow platform.

Reference:

Hardware Asset Management - ServiceNow, Hardware Asset Management - Product Documentation: Tokyo - ServiceNow, Hardware Asset Management Implement - Customer Success - ServiceNow, Work with hardware normalization - ServiceNow - Now Support, Getting Started with ServiceNow Hardware Asset Management

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QUESTION: 18

What are ways to measure trustworthy data? (Choose four.)

Sustainability
Plausibility
Credibility
Dependability
Transferability
Reliability

Answer(s): C,D,E,F

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QUESTION: 19

Any normalization that has occurred on a model can be reverted by using this feature.

Normalizations cannot be reverted
Rollback Normalization Business Rule
Undo Normalization Scheduled Job
Revert Normalization UI Action

Answer(s): D

Explanation:

Hardware normalization is a process that standardizes the data of hardware and consumable models by using the United Nations Standard Products and Services Code (UNSPSC) and a set of rules. Normalization can be performed manually or automatically on models in the model catalog. If a model has been normalized, it will have a check mark in the Normalized column in the model list.
To revert the normalization of a model, you can use the Revert Normalization UI action, which is available on the model form.
The Revert Normalization UI action will restore the original values of the model attributes that were changed by the normalization process.
The Revert Normalization UI action will also clear the Normalized check mark and the Normalization Source field on the model form.

Reference:

Work with hardware normalization - ServiceNow - Now Support, Hardware Asset Management builds onCore Asset Management - ServiceNow, Automation Simplifies Hardware Asset Management - ServiceNow Blog, Product Documentation | ServiceNow

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QUESTION: 20

Which of these tables are installed with Hardware Model Normalization? (Choose three.)

Device Type
Hardware Manufacturer
Hardware Normalize Key
Hardware Model Library
Device Name

Answer(s): A,B,D

Explanation:

Hardware Model Normalization is a feature that enables users to standardize the data of hardware and consumable models, such as manufacturer, product, model, and device type. Hardware Model Normalization requires the activation of the Hardware Model Normalization (com.sn_hwnorm) plugin, which also activates the Normalization Data Services Client (com.glide.data_services_canonicalization.client) plugin. These plugins install several tables that store the normalized data and the rules for normalization. The tables that are installed with Hardware Model Normalization are:
Device Type: This table contains the device types that are used to categorize the hardware models, such as laptop, desktop, server, printer, etc.
Hardware Manufacturer: This table contains the normalized names of the hardware manufacturers, such as Dell, HP, Lenovo, etc.
Hardware Model Library: This table contains the normalized data of the hardware models, such as manufacturer, product, model, device type, UNSPSC code, etc. This table is populated by the Hardware Model Normalization Content Service, which is a subscription-based service that provides the latest and most accurate data for hardware models. Hardware Normalize Key: This table contains the rules for generating the normalize key, which is a unique identifier for each hardware model based on its manufacturer, product, and model. The normalize key is used to match the hardware models with the Hardware Model Library data. The other options, C. Hardware Normalize Key and E. Device Name, are not tables that are installed with Hardware Model Normalization. Hardware Normalize Key is a field in the Hardware Model [cmdb_model] table, not a separate table. Device Name is a field in the Configuration Item [cmdb_ci] table, not a separate table.

Reference:

Hardware Model Normalization, Demo - HAM Professional - Hardware Model Normalization, Hardware Asset Management

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ServiceNow CIS-HAM Exam (page: 4) ServiceNow Certified Implementation Specialist – Hardware Asset Management Updated on: 12-Feb-2026

QUESTION: 16

QUESTION: 17

Explanation:

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QUESTION: 18

QUESTION: 19

Explanation:

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QUESTION: 20

Explanation:

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ServiceNow CIS-HAM Exam (page: 4)
ServiceNow Certified Implementation Specialist – Hardware Asset Management
Updated on: 12-Feb-2026