A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.)
Answer(s): A,C,D
To find the answer, I searched for "ServiceNow Hardware Asset Management IT asset vs. CI" using my search_web tool.I found several relevant web pages that explain the difference between an IT asset and a CI in ServiceNow.I learned that an IT asset is any financially valuable component that can contribute to the delivery of an IT product or service, while a CI is any component that needs to be managed in order to deliver an IT service.I also learned that an IT asset is often a CI, but not all CIs are IT assets. Therefore, a component is considered an IT asset vs. a CI when you want to do the following:Manage its procurement, maintenance, or retirementTrack its monetary value or costsManage its associated license, warranty, or lease contracts These are the aspects that relate to the financial value and lifecycle of the component, which are relevant for IT asset management.The other options, such as tracking its operational information and knowing its relationships to other assets in the CMDB, are more relevant for CI management, which is part of configuration management.
Which of the following are considered assets? (Choose three.)
According to the ServiceNow documentation, an asset is "any tangible or intangible item that might have value for an organization"1.The default asset classes in ServiceNow are Hardware, Software License, Consumable, Bundle, Software Entitlement, and Facility.These general classes can be used to manage various assets, such as computers, printers, software licenses, office supplies, software subscriptions, and buildings. Therefore, facilities, hardware, and software entitlements are considered assets, while contracts and software distributions are not.
Asset and configuration item (CI) management - ServiceNow
What is the default display name for an asset?
Answer(s): C
What is the default state of a newly created asset?
Answer(s): A
What is the impact of a customer opting out of the ServiceNow Content Service for specific models?
Answer(s): A,B,C,D
A is correct because opting out of the ServiceNow Content Service for specific models means that the customer does not share unnormalized software installation data with ServiceNow for those models. Therefore, the customer does not receive automatic content updates based on their unique software installation footprint for those models. This may result in lower software recognition rates and less accurate asset inventory and compliance reports12B is not correct because opting out of the ServiceNow Content Service for specific models does not affect the sharing of unnormalized software installation data for other models. The customer still receives automatic content updates for those models that are not opted out12 C is not correct because opting out of the ServiceNow Content Service for specific models does not change the encryption status of the unnormalized software installation data. The data is always encrypted before being sent to the ServiceNow Content Service, regardless of whether the customer opts out or not13D is not correct because opting out of the ServiceNow Content Service for specific models does not prevent the customer from receiving Content Library updates. The customer still receives weekly updates of the Content Library, which contains mapping rules and patterns for software and hardware recognition. However, the updates may be less applicable to the customer's unique software and hardware installation footprint for the models that are opted out12
1: Software Asset Management Content Service 2: Content Library for IT AssetManagement - ServiceNow 3: Software Asset Management Content Service security
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