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  1. Home
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  3. CIS-HAM

ServiceNow® CIS-HAM Exam (page: 7)
ServiceNow® Certified Implementation Specialist - Hardware Asset Management
Updated on: 28-Jul-2025

Viewing Page 7 of 38
CIS-HAM PDF 196 Questions

With regard to Contract Management notifications, what is the most important contract dale to be aware of?

  1. Extend date
  2. Renew date
  3. Expire date
  4. Start date

Answer(s): C

Explanation:

Contract Management notifications are sent to contract administrators to remind them of contract expiration dates so they can renew or renegotiate the contract. The expire date is the most important contract date to be aware of because it indicates when the contract is no longer valid and the service or product is no longer covered. If a contract expires without renewal or extension, it can result in penalties, service downtime, or loss of warranty or maintenance.
Therefore, the expire date is the most critical date for contract management and should be monitored closely.


Reference:

1: Product Documentation | ServiceNow

2: Contract and renewal management - ServiceNow

3: Hardware Asset Management overview - ServiceNow - Now Support

4: Use a hardware asset request flow - ServiceNow



Inventory audit results provide easy visibility into the reconciliation of scanned assets to the existing inventory.
What audit statuses are displayed as part of the results? (Choose four.)

  1. Scanned
  2. Not found
  3. New
  4. Scanned and not expected
  5. Scanned and expected
  6. Expected and not found

Answer(s): C,D,E,F

Explanation:

https://docs.servicenow.com/bundle/utah-it-asset-management/page/product/hardware-asset- management/reference/audit-results.html



How can you automate the replenishment of stock levels?

  1. Transfer Rules
  2. Transfer Orders
  3. Stock Filters
  4. Stock Rules

Answer(s): D

Explanation:

Stock rules are a feature of ServiceNow Hardware Asset Management that allow you to automate the replenishment of stock levels in your stockrooms.
Stock rules define the minimum and maximum quantities of a specific model that you want to keep in a stockroom, as well as the reorder point and quantity.
When the stock level of a model falls below the reorder point, a stock order is automatically generated to replenish the stockroom to the maximum quantity. You can create and manage stock rules by navigating to Hardware Asset Management > Model Management > Stock Rules.


Reference:

1: Stock rules - ServiceNow Docs.



What are baseline asset states? (Choose three.)

  1. In Stock
  2. Consumed
  3. Retired
  4. Duplicate
  5. Exported

Answer(s): A,B,C

Explanation:

Baseline asset states are the predefined states that represent the lifecycle stages of hardware assets in the ServiceNow platform.
Baseline asset states are used to track the status, location, and ownership of hardware assets, as well as to trigger workflows and tasks for asset management. The baseline asset states are: In Stock, In Use, In Repair, In Transit, Retired, Consumed, and Duplicate.
In Stock means the asset is available in a stockroom and ready for deployment. Consumed means the asset is used up or depleted, such as a toner cartridge or a battery. Retired means the asset is no longer in use and has been disposed of or recycled.


Reference:

Baseline asset states
Hardware Asset Management overview



What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?

  1. Asset and CI Action
  2. Asset-CI Task Action
  3. Asset Task Action
  4. Asset Action

Answer(s): D

Explanation:

https://docs.servicenow.com/bundle/sandiego-it-service-management/page/product/incident- management/task/track-ci.html



Viewing Page 7 of 38



Share your comments for ServiceNow® CIS-HAM exam with other users:

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Anonymous


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Anonymous