SALESFORCE-CERTIFIED-ADMINISTRATOR Exam Questions and Answers (Page: 4)

QUESTION: 16

The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updated when a lead is created to improve processing time.
What tool should the administrator use to replace the workflow rules?

Quick Action Flow
Before Save Flow
Scheduled Flow
Screen Flow

Answer(s): B

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QUESTION: 17

Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages. How Should the administrator configure this requirement?

Create three sales processes. Create three record types and one page layout.
Create one sales process. Create three record types and three page layouts.
Create three sales processes. Create three record types and three page layouts.
Create one sales process. Create one record type and three page layouts.

Answer(s): C

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QUESTION: 18

The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.
How should an administrator configure this requirement?

Include three assignment rules that fire when cases are created. Add a filter for case priority.
Select the appropriate email template for each rule.
Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.
Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.
Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority.
Select the appropriate email template for each rule entry.

Answer(s): D

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QUESTION: 19

The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all sales for the year and the progress to the enterprise sales goal.
What dashboard component will effectively show this number and the proximity to the total goal as a single value?

Table
Stacked Bar
Donut
Gauge

Answer(s): D

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QUESTION: 20

A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is.
Which tool should an administrator use to accomplish this?

Data Loader
Mass Transfer Tool
Data Import Wizard
Dataloader.io

Answer(s): B

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Salesforce SALESFORCE-CERTIFIED-ADMINISTRATOR Exam (page: 4) Salesforce Certified Administrator Updated on: 12-Jan-2026

QUESTION: 16

QUESTION: 17

QUESTION: 18

QUESTION: 19

QUESTION: 20

Salesforce SALESFORCE-CERTIFIED-ADMINISTRATOR Exam (page: 4)
Salesforce Certified Administrator
Updated on: 12-Jan-2026