Field Service Lightning Consultant Dumps PDF Free Download

QUESTION: 41

Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active.
What configuration should a Consultant recommend for the Scheduling Policy?

Match Fields
Required Resource
Match Boolean
Preferred Resource

Answer(s): C

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QUESTION: 42

Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?

Create 5 Resources with 20 hours available a week.
Create a Resource with 20 hours available a day.
Create 100 Service Appointments with Contractors as Required Resources.
Create a Capacity-based Resource with 100 hours capacity a week.

Answer(s): D

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Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s).
What should be considered as part of this solution to ensure tasks are dispatched?

Work Order Line Items require a Case for the field technician to perform the work.
All Work Order Line items inherit the required Skills for the associated Asset.
Work Order Line Items require a Service Appointment for a field technician to perform the work.
Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.

Answer(s): C

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QUESTION: 44

Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete.
How can CSAT information be collected?

Add the CSAT Visualforce page to the Work Order.
Install the Survey Snap-in for CSAT capture.
Install an AppExchange Package.
Enable the CSAT Quick Action for Work Orders.

Answer(s): C

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QUESTION: 45

When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?

When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)
When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.

Answer(s): C

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Salesforce Certified Field Service Lightning Consultant Field Service Lightning Consultant Dumps in PDF

Free Salesforce Field Service Lightning Consultant Real Questions (page: 9)

QUESTION: 41

QUESTION: 42

QUESTION: 43

QUESTION: 44

QUESTION: 45