Field Service Lightning Consultant Dumps PDF Free Download

QUESTION: 36

Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS.
Where would UC apply an

Entitlement record to track the specific Service Contract SLAS?

Work Order Line Items
Service Contract
Work Order
Account

Answer(s): D

Reveal Solution Next Question

QUESTION: 37

A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?

Drag and drop the Service Appointments to other available Resources and run Optimization.
Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
Update the Resource a not available, select the affected Service Appointments, and press "Schedule."

Answer(s): A

Reveal Solution Next Question

QUESTION: 38

Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets.
What should a Consultant recommend to track the price of the parts consumed?

Use Opportunity Line Items and Price Books to track the price.
Use Products and Price Books to track the price.
Use Assets and Products to track the price.
Use a custom object to model the Work Order pricing and price.

Answer(s): C

Reveal Solution Next Question

QUESTION: 39

Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type.
What solution should a Consultant recommend to efficiently manage installation and decommission work?

Validation Rules and Work Types
Work Types and Skill Requirements
Milestones and Service Appointments
Skill Requirements and Entitlements

Answer(s): A

Reveal Solution Next Question

QUESTION: 40

Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only. How can this be configured?

Include the Match Territory Work Rule in the Scheduling Policy.
Mark the Service Territory's Resources as Required on the Service Appointments.
Ensure the Resource's Address is in the same Match Territory as the Service Appointments.
Include the Resource Availability Work Rule in the Scheduling Policy.

Answer(s): A

Reveal Solution Next Question

Salesforce Certified Field Service Lightning Consultant Field Service Lightning Consultant Dumps in PDF

Free Salesforce Field Service Lightning Consultant Real Questions (page: 8)

QUESTION: 36

QUESTION: 37

QUESTION: 38

QUESTION: 39

QUESTION: 40