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  3. Field Service Lightning Consultant

Salesforce Field Service Lightning Consultant Exam (page: 1)
Salesforce Certified Field Service Lightning Consultant
Updated on: 31-Mar-2026

Viewing Page 1 of 58
Field Service Lightning Consultant PDF 304 Questions

Universal Containers wants to track how much time each Technician is actively working each day.
Which two data elements should be captured in order to calculate percentage of time spend actively working.

  1. Technician hours at client location.
  2. Technician work orders completed
  3. Technician hours traveling
  4. Technician hours per day.

Answer(s): A,D



Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan.
Which two abilities does forecasting and planning provide?

  1. Proactively adjust Service Contracts.
  2. More accurately assign Work Orders based on skills.
  3. Proactively adjust to address demand fluctuations.
  4. More consistently meet customer response times.

Answer(s): B,C



Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically.
What should a Consultant recommend to meet this requirement?

  1. Create a Process Builder to generate a report.
  2. Create a custom report.
  3. Use the standard Service Report
  4. Use the standard Work Order email template.

Answer(s): C



Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?

  1. Parent/Child Work Orders
  2. Cases Only
  3. Cases and Work Orders
  4. Work Orders only

Answer(s): A



Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product.
Which two options should a Consultant recommend when considering the setup and configuration of Price Books?

  1. Utilize Standard Global Service Price Book Entries.
  2. Utilize multiple country-specific Price Books.
  3. Utilize country-specific Price Book Entries.
  4. Utilize the standard Salesforce Price Book.

Answer(s): D



Viewing Page 1 of 58



Share your comments for Salesforce Field Service Lightning Consultant exam with other users:

Ethan 8/23/2023 12:52:00 AM

question 46, the answer should be data "virtualization" (not visualization).
Anonymous


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Tom 12/12/2023 8:53:00 PM

question 134s answer shoule be "dlp"
JAPAN


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in 72 the answer must be [sys_user_has_role] table.
Anonymous


Finn 5/4/2023 10:21:00 PM

i appreciated the mix of multiple-choice and short answer questions. i passed my exam this morning.
IRLAND


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i hate comptia with all my heart with their "choose the best" answer format as an argument could be made on every question. they say "the "comptia way", lmao no this right here boys is the comptia way 100%. take it from someone whos failed this exam twice but can configure an entire complex network that these are the questions that are on the test 100% no questions asked. the pbqs are dead on! nice work
Anonymous