Salesforce Field Service Lightning Consultant Exam (page: 11)
Salesforce Certified Field Service Lightning Consultant
Updated on: 31-Mar-2026

Universal Containers (UC) is using Field Service and has customer meetings at UC's offices.
When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm. How can this be achieved?

  1. Use Territory-specific Operating Hours.
  2. Use Customer Operating Hours.
  3. Use Multiple Operating Hours with Slots for each hour.
  4. Use Exact Appointments on the Work Types.

Answer(s): A



Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.

  1. Implement Work Types and Skill Assignments.
  2. Implement Assignment Rules and Work Orders.
  3. Assign Skills and Skill Levels to Users.
  4. Assign Skills and Skill Levels to Resources.

Answer(s): A,D



Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.

What Price Book structure is recommended?

  1. Utilize a custom Price Book specific to each country.
  2. Utilize the standard Price Book with pricing rules applied.
  3. Utilize a custom Price Book with pricing rules applied.
  4. Utilize a standard Price Book specific to each country.

Answer(s): A



A Field Service Technician wants the ability to view a list of currently available parts on another Technician's truck. The Technician will then have ability to request the part(s) from the other Technician.
What should a Consultant recommend to view and transfer parts between Technicians?

  1. Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.
  2. Build a solution to view the Technician's truck stock and create a custom process to request transfer to stock.
  3. Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer of stock.
  4. Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock.

Answer(s): A



Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution.
Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers

  1. Customer Communities Plus
  2. Chatter Files Connect
  3. Chatter Customer Groups
  4. Partner Communities
  5. Customer Communities

Answer(s): A,D,E



Viewing Page 11 of 58



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