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Salesforce Certified Service Cloud Consultant Certified Service Cloud Consultant Dumps in PDF

Free Salesforce Certified Service Cloud Consultant Real Questions (page: 14)

Certified Service Cloud Consultant PDF — 343 Questions

When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?

  1. Account tabs and Cases tab
  2. Case tabs with Account subtabs
  3. Account tab with Cases related list
  4. Account tabs with Case Subtabs

Answer(s): C



Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.
What is the recommended method to improve the support experience while providing expert-level support?

  1. Omni-Channel Routing
  2. Visual Remote Assistant
  3. Workforce Engagement Self Scheduling
  4. Field Service Scheduler

Answer(s): D



Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

  1. Web-to-Case
  2. Embedded Chat Service
  3. Customer Community
  4. Case Assignment Rules

Answer(s): B



Which search mechanism should be used to find case comments from within the lightning service console?

  1. Search utility component
  2. Comment search component
  3. Comments list view
  4. Global search

Answer(s): D



Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction.
What should the consultant recommend to mitigation these concerns?

  1. Deploy the configured and tested app to production, update the agent's profile to view the app and take away access to the old app.
  2. Configure the new app in a sandbox. Use a change-set to push the configuration to production for testing and training.
  3. Deploy the configuration from a sandbox to production during the next Salesforce version update so the system only goes down once.
  4. Configure the new app in developer org and use an unmanaged package to deploy to production.

Answer(s): D



PDF
Viewing page 14 of 41

Share your comments for Salesforce Certified Service Cloud Consultant exam with other users:

N
Nobody
9/18/2023 6:35:00 PM

q 14 should be dmz sever1 and notepad.exe why does note pad have a 443 connection

Anonymous
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Muhammad Rawish Siddiqui
12/4/2023 12:17:00 PM

question # 108, correct answers are business growth and risk reduction.

SAUDI ARABIA
E
Emmah
7/29/2023 9:59:00 AM

are these valid chfi questions

KENYA
M
Mort
10/19/2023 7:09:00 PM

question: 162 should be dlp (b)

EUROPEAN UNION
E
Eknath
10/4/2023 1:21:00 AM

good exam questions

INDIA
N
Nizam
6/16/2023 7:29:00 AM

I have to say this is really close to real exam. Passed my exam with this.

EUROPEAN UNION
P
poran
11/20/2023 4:43:00 AM

good analytics question

Anonymous
A
Antony
11/23/2023 11:36:00 AM

this looks accurate

INDIA
E
Ethan
8/23/2023 12:52:00 AM

question 46, the answer should be data "virtualization" (not visualization).

Anonymous
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nSiva
9/22/2023 5:58:00 AM

its useful.

UNITED STATES
R
Ranveer
7/26/2023 7:26:00 PM

Pass this exam 3 days ago. The PDF version and the Xengine App is quite useful.

SOUTH AFRICA
S
Sanjay
8/15/2023 10:22:00 AM

informative for me.

UNITED STATES
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Tom
12/12/2023 8:53:00 PM

question 134s answer shoule be "dlp"

JAPAN
A
Alex
11/7/2023 11:02:00 AM

in 72 the answer must be [sys_user_has_role] table.

Anonymous
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Finn
5/4/2023 10:21:00 PM

i appreciated the mix of multiple-choice and short answer questions. i passed my exam this morning.

IRLAND
A
AJ
7/13/2023 8:33:00 AM

great to find this website, thanks

UNITED ARAB EMIRATES
C
Curtis Nakawaki
6/29/2023 9:11:00 PM

examination questions seem to be relevant.

UNITED STATES
U
Umashankar Sharma
10/22/2023 9:39:00 AM

planning to take psm test

Anonymous
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ED SHAW
7/31/2023 10:34:00 AM

please allow to download

UNITED STATES
A
AD
7/22/2023 11:29:00 AM

please provide dumps

UNITED STATES
A
Ayyjayy
11/6/2023 7:29:00 AM

is the answer to question 15 correct ? i feel like the answer should be b

BAHRAIN
B
Blessious Phiri
8/12/2023 11:56:00 AM

its getting more technical

Anonymous
J
Jeanine J
7/11/2023 3:04:00 PM

i think these questions are what i need.

UNITED STATES
A
Aderonke
10/23/2023 2:13:00 PM

helpful assessment

UNITED KINGDOM
T
Tom
1/5/2024 2:32:00 AM

i am confused about the answers to the questions. do you know if the answers are correct?

KOREA REPUBLIC OF
V
Vinit N.
8/28/2023 2:33:00 AM

hi, please make the dumps available for my upcoming examination.

UNITED STATES
S
Sanyog Deshpande
9/14/2023 7:05:00 AM

good practice

UNITED STATES
T
Tyron
9/8/2023 12:12:00 AM

so far it is really informative

Anonymous
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beast
7/30/2023 2:22:00 PM

hi i want it please please upload it

Anonymous
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Mirex
5/26/2023 3:45:00 AM

am preparing for exam ,just nice questions

Anonymous
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exampei
8/7/2023 8:05:00 AM

please upload c_tadm_23 exam

TURKEY
A
Anonymous
9/12/2023 12:50:00 PM

can we get tdvan4 vantage data engineering pdf?

UNITED STATES
A
Aish
10/11/2023 5:51:00 AM

want to clear the exam.

INDIA
S
Smaranika
6/22/2023 8:42:00 AM

could you please upload the dumps of sap c_sac_2302

INDIA
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