Salesforce Certified Service Cloud Consultant Certified Service Cloud Consultant Dumps in PDF

Free Salesforce Certified Service Cloud Consultant Real Questions (page: 13)

When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?

  1. Account tabs and Cases tab
  2. Case tabs with Account subtabs
  3. Account tab with Cases related list
  4. Account tabs with Case Subtabs

Answer(s): C



Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.
What is the recommended method to improve the support experience while providing expert-level support?

  1. Omni-Channel Routing
  2. Visual Remote Assistant
  3. Workforce Engagement Self Scheduling
  4. Field Service Scheduler

Answer(s): D



Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

  1. Web-to-Case
  2. Embedded Chat Service
  3. Customer Community
  4. Case Assignment Rules

Answer(s): B



Which search mechanism should be used to find case comments from within the lightning service console?

  1. Search utility component
  2. Comment search component
  3. Comments list view
  4. Global search

Answer(s): D



Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction.
What should the consultant recommend to mitigation these concerns?

  1. Deploy the configured and tested app to production, update the agent's profile to view the app and take away access to the old app.
  2. Configure the new app in a sandbox. Use a change-set to push the configuration to production for testing and training.
  3. Deploy the configuration from a sandbox to production during the next Salesforce version update so the system only goes down once.
  4. Configure the new app in developer org and use an unmanaged package to deploy to production.

Answer(s): D



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B
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7/26/2023 6:45:00 PM

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12/31/2023 1:35:00 AM

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8/20/2023 9:26:00 AM

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Blessious Phiri
8/13/2023 8:37:00 AM

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Nabla
9/17/2023 10:20:00 AM

q31 answer should be d i think

V
vladputin
7/20/2023 5:00:00 AM

is this real?

N
Nick W
9/29/2023 7:32:00 AM

q10: c and f are also true. q11: this is outdated. you no longer need ownership on a pipe to operate it

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Naveed
8/28/2023 2:48:00 AM

good questions with simple explanation

C
cert
9/24/2023 4:53:00 PM

admin guide (windows) respond to malicious causality chains. when the cortex xdr agent identifies a remote network connection that attempts to perform malicious activity—such as encrypting endpoint files—the agent can automatically block the ip address to close all existing communication and block new connections from this ip address to the endpoint. when cortex xdrblocks an ip address per endpoint, that address remains blocked throughout all agent profiles and policies, including any host-firewall policy rules. you can view the list of all blocked ip addresses per endpoint from the action center, as well as unblock them to re-enable communication as appropriate. this module is supported with cortex xdr agent 7.3.0 and later. select the action mode to take when the cortex xdr agent detects remote malicious causality chains: enabled (default)—terminate connection and block ip address of the remote connection. disabled—do not block remote ip addresses. to allow specific and known s

Y
Yves
8/29/2023 8:46:00 PM

very inciting

M
Miguel
10/16/2023 11:18:00 AM

question 5, it seems a instead of d, because: - care plan = case - patient = person account - product = product2;

B
Byset
9/25/2023 12:49:00 AM

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SkepticReader
8/1/2023 8:51:00 AM

question 35 has an answer for a different question. i believe the answer is "a" because it shut off the firewall. "0" in registry data means that its false (aka off).

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10/16/2023 4:58:00 AM

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10/24/2023 12:59:00 AM

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Namrata
7/15/2023 2:22:00 AM

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11/8/2023 12:54:00 PM

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10/29/2023 1:14:00 PM

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9/11/2023 12:22:00 PM

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9/10/2023 2:27:00 PM

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6/20/2023 4:32:00 AM

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Roberto Capra
6/14/2023 12:04:00 PM

nice questions... are these questions the same of the exam?

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