Amazon
Avaya
Cisco
CompTIA
CrowdStrike
EC-Council
EXIN
Fortinet
Google
ISC
ISC2
ITIL
Juniper
Microsoft
NVIDIA
Okta
Palo Alto Networks
Salesforce
SAP
ServiceNow
All Vendors

Salesforce Service Cloud Administration in Lightning Experience ADX261 Dumps in PDF

Free Salesforce ADX261 Real Questions (page: 39)

ADX261 PDF — 304 Questions

When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?

  1. Account tabs and Cases tab
  2. Case tabs with Account subtabs
  3. Account tab with Cases related list
  4. Account tabs with Case Subtabs

Answer(s): C



Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.
What is the recommended method to improve the support experience while providing expert-level support?

  1. Omni-Channel Routing
  2. Visual Remote Assistant
  3. Workforce Engagement Self Scheduling
  4. Field Service Scheduler

Answer(s): D



Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

  1. Web-to-Case
  2. Embedded Chat Service
  3. Customer Community
  4. Case Assignment Rules

Answer(s): B



Which search mechanism should be used to find case comments from within the lightning service console?

  1. Search utility component
  2. Comment search component
  3. Comments list view
  4. Global search

Answer(s): D



Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction.
What should the consultant recommend to mitigation these concerns?

  1. Deploy the configured and tested app to production, update the agent's profile to view the app and take away access to the old app.
  2. Configure the new app in a sandbox. Use a change-set to push the configuration to production for testing and training.
  3. Deploy the configuration from a sandbox to production during the next Salesforce version update so the system only goes down once.
  4. Configure the new app in developer org and use an unmanaged package to deploy to production.

Answer(s): D



PDF
Viewing page 39 of 41

Share your comments for Salesforce ADX261 exam with other users:

H
H
7/17/2023 4:28:00 AM

could you please upload the exam?

Anonymous
A
Anonymous
9/14/2023 4:47:00 AM

please upload this

UNITED STATES
N
Naveena
1/13/2024 9:55:00 AM

good material

Anonymous
W
WildWilly
1/19/2024 10:43:00 AM

lets see if this is good stuff...

Anonymous
L
Lavanya
11/2/2023 1:53:00 AM

useful information

UNITED STATES
M
Moussa
12/12/2023 5:52:00 AM

intéressant

BURKINA FASO
M
Madan
6/22/2023 9:22:00 AM

thank you for making the interactive questions

Anonymous
V
Vavz
11/2/2023 6:51:00 AM

questions are accurate

Anonymous
S
Su
11/23/2023 4:34:00 AM

i need questions/dumps for this exam.

Anonymous
L
LuvSN
7/16/2023 11:19:00 AM

i need this exam, when will it be uploaded

ROMANIA
M
Mihai
7/19/2023 12:03:00 PM

i need the dumps !

Anonymous
W
Wafa
11/13/2023 3:06:00 AM

very helpful

Anonymous
A
Alokit
7/3/2023 2:13:00 PM

good source

Anonymous
S
Show-Stopper
7/27/2022 11:19:00 PM

my 3rd test and passed on first try. hats off to this brain dumps site.

UNITED STATES
M
Michelle
6/23/2023 4:06:00 AM

please upload it

Anonymous
L
Lele
11/20/2023 11:55:00 AM

does anybody know if are these real exam questions?

EUROPEAN UNION
G
Girish Jain
10/9/2023 12:01:00 PM

are these questions similar to actual questions in the exam? because they seem to be too easy

Anonymous
P
Phil
12/8/2022 11:16:00 PM

i have a lot of experience but what comes in the exam is totally different from the practical day to day tasks. so i thought i would rather rely on these brain dumps rather failing the exam.

GERMANY
B
BV
6/8/2023 4:35:00 AM

good questions

NETHERLANDS
K
krishna
12/19/2023 2:05:00 AM

valied exam dumps. they were very helpful and i got a pretty good score. i am very grateful for this service and exam questions

Anonymous
P
Pie
9/3/2023 4:56:00 AM

will it help?

INDIA
L
Lucio
10/6/2023 1:45:00 PM

very useful to verify knowledge before exam

POLAND
A
Ajay
5/17/2023 4:54:00 AM

good stuffs

Anonymous
T
TestPD1
8/10/2023 12:19:00 PM

question 17 : responses arent b and c ?

EUROPEAN UNION
N
Nhlanhla
12/13/2023 5:26:00 AM

just passed the exam on my first try using these dumps.

Anonymous
R
Rizwan
1/6/2024 2:18:00 AM

very helpful

INDIA
Y
Yady
5/24/2023 10:40:00 PM

these questions look good.

SINGAPORE
K
Kettie
10/12/2023 1:18:00 AM

this is very helpful content

Anonymous
S
SB
7/21/2023 3:18:00 AM

please provide the dumps

UNITED STATES
D
David
8/2/2023 8:20:00 AM

it is amazing

Anonymous
U
User
8/3/2023 3:32:00 AM

quesion 178 about "a banking system that predicts whether a loan will be repaid is an example of the" the answer is classification. not regresion, you should fix it.

EUROPEAN UNION
Q
quen
7/26/2023 10:39:00 AM

please upload apache spark dumps

Anonymous
E
Erineo
11/2/2023 5:34:00 PM

q14 is b&c to reduce you will switch off mail for every single alert and you will switch on daily digest to get a mail once per day, you might even skip the empty digest mail but i see this as a part of the daily digest adjustment

Anonymous
P
Paul
10/21/2023 8:25:00 AM

i think it is good question

Anonymous
AI Tutor 👋 I’m here to help!