Salesforce Service Cloud Administration in Lightning Experience ADX261 Dumps in PDF

Free Salesforce ADX261 Real Questions (page: 38)

When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?

  1. Account tabs and Cases tab
  2. Case tabs with Account subtabs
  3. Account tab with Cases related list
  4. Account tabs with Case Subtabs

Answer(s): C



Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.
What is the recommended method to improve the support experience while providing expert-level support?

  1. Omni-Channel Routing
  2. Visual Remote Assistant
  3. Workforce Engagement Self Scheduling
  4. Field Service Scheduler

Answer(s): D



Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

  1. Web-to-Case
  2. Embedded Chat Service
  3. Customer Community
  4. Case Assignment Rules

Answer(s): B



Which search mechanism should be used to find case comments from within the lightning service console?

  1. Search utility component
  2. Comment search component
  3. Comments list view
  4. Global search

Answer(s): D



Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction.
What should the consultant recommend to mitigation these concerns?

  1. Deploy the configured and tested app to production, update the agent's profile to view the app and take away access to the old app.
  2. Configure the new app in a sandbox. Use a change-set to push the configuration to production for testing and training.
  3. Deploy the configuration from a sandbox to production during the next Salesforce version update so the system only goes down once.
  4. Configure the new app in developer org and use an unmanaged package to deploy to production.

Answer(s): D



Share your comments for Salesforce ADX261 exam with other users:

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sam
7/17/2023 6:22:00 PM

cannot evaluate yet

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nutz
7/20/2023 1:54:00 AM

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rajesh soni
1/17/2024 6:53:00 AM

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Tanya
10/25/2023 7:07:00 AM

this is useful information

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Nasir Mahmood
12/11/2023 7:32:00 AM

looks usefull

J
Jason
9/30/2023 1:07:00 PM

question 81 should be c.

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TestPD1
8/10/2023 12:22:00 PM

question 18 : response isnt a ?

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ally
8/19/2023 5:31:00 PM

plaese add questions

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DIA
10/7/2023 5:59:00 AM

is dumps still valid ?

A
Annie
7/7/2023 8:33:00 AM

thanks for this

A
arnie
9/17/2023 6:38:00 AM

please upload questions

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Tanuj Rana
7/22/2023 2:33:00 AM

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Future practitioner
8/10/2023 1:26:00 PM

question 4 answer is c. this site shows the correct answer as b. "adopt a consumption model" is clearly a cost optimization design principle. looks like im done using this site to study!!!

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Ace
8/3/2023 10:37:00 AM

number 52 answer is d

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Nathan
12/17/2023 12:04:00 PM

just started preparing for my exam , and this site is so much help

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Corey
12/29/2023 5:06:00 PM

question 35 is incorrect, the correct answer is c, it even states so: explanation: when a vm is infected with ransomware, you should not restore the vm to the infected vm. this is because the ransomware will still be present on the vm, and it will encrypt the files again. you should also not restore the vm to any vm within the companys subscription. this is because the ransomware could spread to other vms in the subscription. the best way to restore a vm that is infected with ransomware is to restore it to a new azure vm. this will ensure that the ransomware is not present on the new vm.

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Rajender
10/18/2023 3:54:00 AM

i would like to take psm1 exam.

B
Blessious Phiri
8/14/2023 9:53:00 AM

cbd and pdb are key to the database

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Alkaed
10/19/2022 10:41:00 AM

the purchase and download process is very much streamlined. the xengine application is very nice and user-friendly but there is always room for improvement.

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Dave Gregen
9/4/2023 3:17:00 PM

please upload p_sapea_2023

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Sarah
6/13/2023 1:42:00 PM

anyone use this? the question dont seem to follow other formats and terminology i have been studying im getting worried

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Shuv
10/3/2023 8:19:00 AM

good questions

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Reb974
8/5/2023 1:44:00 AM

hello are these questions valid for ms-102

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Mchal
7/20/2023 3:38:00 AM

some questions are wrongly answered but its good nonetheless

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Sonbir
8/8/2023 1:04:00 PM

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Manju
10/19/2023 1:19:00 PM

is it really helpful to pass the exam

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LeAnne Hair
8/24/2023 12:47:00 PM

#229 in incorrect - all the customers require an annual review

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Abdul SK
9/28/2023 11:42:00 PM

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Aderonke
10/23/2023 12:53:00 PM

fantastic assessment on psm 1

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SAJI
7/20/2023 2:51:00 AM

56 question correct answer a,b

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Raj Kumar
10/23/2023 8:52:00 PM

thank you for providing the q bank

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piyush keshari
7/7/2023 9:46:00 PM

true quesstions

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B.A.J
11/6/2023 7:01:00 AM

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Guss
5/23/2023 12:28:00 PM

hi, could you please add the last update of ns0-527

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