When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?
Answer(s): C
Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.What is the recommended method to improve the support experience while providing expert-level support?
Answer(s): D
Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.What feature should a consultant recommend to meet this requirement?
Answer(s): B
Which search mechanism should be used to find case comments from within the lightning service console?
Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction.What should the consultant recommend to mitigation these concerns?
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all questions are more important
ques 4 answer should be c ie automatically recover from failure
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3rd so far, need to cover more
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question 4: b securityadmin is the correct answer. https://docs.snowflake.com/en/user-guide/security-access-control-overview#access-control-framework
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q6 = 1. download odt application 2. create a configuration file (xml) 3. setup.exe /download to download the installation files 4. setup.exe /configure to deploy the application
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vraag 20c: rsa veilig voor symmtrische cryptografie? antwoord c is toch fout. rsa is voor asymmetrische cryptogafie??
so far good
question 31 has obviously wrong answers. tls and ssl are used to encrypt data at transit, not at rest.
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