Palo Alto Networks

ITIL 2011 Foundation ITILFND-2011 Exam Questions in PDF

Free ITIL ITILFND-2011 Dumps Questions (page: 5)

Page 5 of 105 ITILFND-2011 PDF — 519 Questions

QUESTION: 21

What should a service always deliver to customers?

Applications
Infrastructure
Value
Resources

Answer(s): C

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QUESTION: 22

Service transition contains detailed descriptions of which processes?

Change management, service asset and configuration management, release and deployment management
Change management, capacity management event management, service request management
Service level management, service portfolio management, service asset and configuration management
Service asset and configuration management, release and deployment management, request fulfillment

Answer(s): A

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QUESTION: 23

Which of the following BEST describes service strategies value to the business?

Allows higher volumes of successful change
Reduction in unplanned costs through optimized handling of service outages
Reduction in the duration and frequency of service outages
Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

Answer(s): D

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QUESTION: 24

Which of the following is an objective of business relationship management?

To identify patterns of business activity
To ensure high levels of customer satisfaction
To secure funding to manage the provision of services
To ensure strategic plans for IT services exist

Answer(s): B

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QUESTION: 25

Which of the following options is a hierarchy that is used in knowledge management?

Wisdom - Information - Data - Knowledge
Data - Information - Knowledge - Wisdom
Knowledge -Wisdom - Information - Data
Information - Data - Knowledge - Wisdom

Answer(s): B

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12/19/2023 1:22:00 PM

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11/12/2023 8:48:00 PM

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5/15/2023 5:38:00 AM

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7/17/2023 5:22:00 PM

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12/20/2023 11:34:00 AM

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D

david

12/12/2023 12:38:00 PM

this was on the exam as of 1211/2023

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