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  3. ITILFND-2011

ITIL® ITILFND-2011 Exam (page: 5)
ITIL® 2011 Foundation
Updated on: 25-Dec-2025

Viewing Page 5 of 105
ITILFND-2011 PDF 519 Questions

What should a service always deliver to customers?

  1. Applications
  2. Infrastructure
  3. Value
  4. Resources

Answer(s): C



Service transition contains detailed descriptions of which processes?

  1. Change management, service asset and configuration management, release and deployment management
  2. Change management, capacity management event management, service request management
  3. Service level management, service portfolio management, service asset and configuration management
  4. Service asset and configuration management, release and deployment management, request fulfillment

Answer(s): A



Which of the following BEST describes service strategies value to the business?

  1. Allows higher volumes of successful change
  2. Reduction in unplanned costs through optimized handling of service outages
  3. Reduction in the duration and frequency of service outages
  4. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

Answer(s): D



Which of the following is an objective of business relationship management?

  1. To identify patterns of business activity
  2. To ensure high levels of customer satisfaction
  3. To secure funding to manage the provision of services
  4. To ensure strategic plans for IT services exist

Answer(s): B



Which of the following options is a hierarchy that is used in knowledge management?

  1. Wisdom - Information - Data - Knowledge
  2. Data - Information - Knowledge - Wisdom
  3. Knowledge -Wisdom - Information - Data
  4. Information - Data - Knowledge - Wisdom

Answer(s): B



Viewing Page 5 of 105



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