ITIL 2011 Foundation ITILFND-2011 Dumps in PDF

Free ITIL ITILFND-2011 Real Questions (page: 4)

Which statement should NOT be part of the value proposition for Service Design?

  1. Reduced total cost of ownership
  2. Improved quality of service
  3. Improved Service alignment with business goals
  4. Better balance of technical skills to support live services

Answer(s): D



Which of the following are objectives of service level management?

1: Defining, documenting and agreeing the level of FT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4: Identifying possible future markets that the service provider could operate in

  1. 1, 2 and 3 only
  2. 1 and 2 only
  3. 1, 2 and 4 only
  4. All of the above

Answer(s): A



Which of the following types of service should be included in the scope of service portfolio management?

1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service

  1. 1 and 3 only
  2. All of the above
  3. 1 and 2 only
  4. 2 and 3 only

Answer(s): B



What is the name of the group that should review changes that must be implemented faster than the normal change process?

  1. Technical management
  2. Emergencychange advisory board
  3. Urgent change board
  4. Urgent change authority

Answer(s): B



What do customer perceptions and business outcomes help to define?

  1. The value of a service
  2. Governance
  3. Total cost of ownership (TCO)
  4. Key performance indicators (KPIs)

Answer(s): A



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12/11/2023 3:38:00 AM

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whoAreWeReally
12/19/2023 8:29:00 PM

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9/2/2023 12:19:00 PM

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11/14/2023 11:02:00 AM

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11/21/2023 2:27:00 PM

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Edward
9/13/2023 5:27:00 PM

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10/25/2023 10:48:00 PM

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11/4/2023 7:04:00 AM

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10/23/2023 4:01:00 PM

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2/15/2023 11:04:00 PM

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Zaynik
9/17/2023 5:36:00 AM

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Massam
6/11/2022 5:55:00 PM

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Anonymous
12/27/2023 12:47:00 AM

answer to this question "what administrative safeguards should be implemented to protect the collected data while in use by manasa and her product management team? " it should be (c) for the following reasons: this administrative safeguard involves controlling access to collected data by ensuring that only individuals who need the data for their job responsibilities have access to it. this helps minimize the risk of unauthorized access and potential misuse of sensitive information. while other options such as (a) documenting data flows and (b) conducting a privacy impact assessment (pia) are important steps in data protection, implementing a "need to know" access policy directly addresses the issue of protecting data while in use by limiting access to those who require it for legitimate purposes. (d) is not directly related to safeguarding data during use; it focuses on data transfers and location.

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Japles
5/23/2023 9:46:00 PM

password lockout being the correct answer for question 37 does not make sense. it should be geofencing.

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Faritha
8/10/2023 6:00:00 PM

for question 4, the righr answer is :recover automatically from failures

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Anonymous
9/14/2023 4:27:00 AM

question number 4s answer is 3, option c. i

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p das
12/7/2023 11:41:00 PM

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