ITIL ISEB-PM1 Exam (page: 4)
ITIL ISEB-PM1 Foundation Certificate in Project Management
Updated on: 12-Feb-2026

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A project manager has finished the project. He knows that the project scope has been completed and is within cost and time objectives set by management. Management, however, says that the project is a failure, because the original schedule was for 27 weeks and the project was completed in 33 weeks. If the project baseline was 33 weeks, the project is a success because:

  1. It only had six weeks of changes.
  2. It was completed within the baseline.
  3. There were so few changes.
  4. There was good communication control.

Answer(s): B



Your company has just presented its new five-year strategic plan. You have received a new product request from a customer that is in line with the previous five-year strategic plan, but it does not meet the objectives of the new plan. The product description seems to have a valid business driver and to be a straightforward development effort.

As project manager, what is the BEST course of action?

  1. Do a benefit cost analysis of the project and submit it for management approval.
  2. Submit the new product request to the PMO for review and approval before proceeding.
  3. Inform the customer of the change in corporate direction and ask him/her to take another look at the project.
  4. Request a project charter from management and begin a WBS.

Answer(s): B



The performing organization is trying to decide whether to split the contracts department and assign procurement responsibilities to departments directly responsible for the projects. A procurement professional might not want this split to occur because they would lose ___________ in a decentralized contracting environment.

  1. Standardized company project management practices
  2. Loyalty to the project
  3. Experience
  4. Access to others with similar expertise

Answer(s): D



Linear programming is an example of what type of project selection criteria?

  1. Constrained optimization
  2. Comparative approach
  3. Benefit measurement
  4. Impact analysis

Answer(s): A



A project manager has just been assigned to a new project and has been given the approved project charter. The FIRST thing the project manager must do is:

  1. Create a project scope statement.
  2. Confirm that all the stakeholders have had input to the scope.
  3. Analyze project risk.
  4. Begin work on a project management plan.

Answer(s): B



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