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ITIL® ISEB-PM1 Exam (page: 13)
ITIL® ISEB-PM1 Foundation Certificate in Project Management
Updated on: 25-Dec-2025

Viewing Page 13 of 126
ISEB-PM1 PDF 625 Questions

A team member is not performing well on the project because she is inexperienced in system development work. There is no one else available who is better qualified to do the work.
What is the BEST solution for the project manager?

  1. Consult with the functional manager to determine project completion incentives for the team member.
  2. Obtain a new resource more skilled in development work.
  3. Arrange for the team member to get training.
  4. Allocate some of the project schedule reserve.

Answer(s): C



The management theory that all people can direct their own efforts is:

  1. Theory Y.
  2. Herzberg's theory.
  3. Maslow's hierarchy.
  4. Theory X.

Answer(s): A



A project team member has been having a big disagreement with another team member for over two months when the other team members become involved. The issues are complex, but you have specific experience in the area and know what needs to be done. The BEST choice would be to:

  1. Make the decision yourself.
  2. Strive for fair resolution of the issue.
  3. Ask the other team members to stay out of the issue.
  4. Bring the team together and work out the issue to a win-win solution.

Answer(s): B



While creating the agenda for a status meeting with the team, a project manager receives input from one team member that an item should be added. Another team member says the team is not ready to resolve the item during the meeting. After much discussion, the project manager decides to put the item on the agenda as an initial discussion item only.
Which conflict resolution technique is the project manager using?

  1. Compromise
  2. Smoothing
  3. Forcing
  4. Withdrawal

Answer(s): A



As the project manager, you are preparing your methods for quality management. You are looking for a method that can demonstrate the relationship between events and their resulting effects. You want to use a method to depict the events that cause a negative effect on quality.
Which of the following is the BEST choice for accomplishing your objective?

  1. Histogram
  2. Pareto chart
  3. Ishikawa diagram
  4. Control chart

Answer(s): C



Viewing Page 13 of 126



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