ITIL® ISEB-PM1 Exam (page: 11)
ITIL® ISEB-PM1 Foundation Certificate in Project Management
Updated on: 25-Dec-2025

Viewing Page 11 of 126

A quality management plan is created during which of the following?

  1. Project Executing
  2. Plan Quality
  3. Perform Quality Assurance
  4. Perform Quality Control

Answer(s): B



Which of the following is an example of a tool used in Plan Quality?

  1. Fishbone diagram
  2. Quality audit
  3. Cause and effect diagram
  4. Benchmarking

Answer(s): D



You are in the middle of a major new facility construction project. The structural steel is in place and the heating conduits are going into place when a senior manager informs you that he is worried that the project will not meet the quality standards.
What should you do in this situation?

  1. Assure senior management that during the Plan Quality process it was determined that the project would meet the quality standards.
  2. Analogously estimate future results.
  3. Form a quality assurance team.
  4. Check the results from the last quality management plan.

Answer(s): C



Management wants to be sure that the project is following defined quality standards.
Which of the following should they look at?

  1. Risk management plan
  2. WBS
  3. Statement of work
  4. Quality audit

Answer(s): D



All of the following are tools of Perform Quality Control EXCEPT:

  1. Cost of quality.
  2. Inspection.
  3. Control charts.
  4. Flowcharting.

Answer(s): A



Viewing Page 11 of 126



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