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Genesys Cloud Certified Professional - Contact Center Admin Genesys Cloud Certified Professional - Contact Center Admin Dumps in PDF

Free Genesys Genesys Cloud Certified Professional - Contact Center Admin Real Questions (page: 2)

Page 2 of 13 Genesys Cloud Certified Professional - Contact Center Admin PDF — 60 Questions

QUESTION: 6

What does it imply when a campaign does not dial a list of telephone numbers?

They are in the DNC list
The call went unanswered
Unable to reach the customer
The telephone number is wrong

Answer(s): A

Reference:

https://help.mypurecloud.com/articles/not-call-lists-view/

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QUESTION: 7

Select the applicable options for Genesys Cloud Architect. (Choose three.)

Play pre-recorded messages
Convert text to speech
Configure queues
Configure skills
Receive and route calls

Answer(s): A,B,C

Reference:

https://help.mypurecloud.com/articles/architect-features/

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QUESTION: 8

The deviation from the forecast versus the real time can be monitored in the best way through__________.

Real time adherence
Historical adherence
Intraday monitoring
View Agent schedule

Answer(s): A

Reference:

https://genbin.genesys.com/old/resources/brochures/genesys-workforce-managment-brochure.pdf

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QUESTION: 9

Which of the following media types can be selected when creating a report? (Choose three.)

Voice
Email
Voicemail
Chat

Answer(s): A,B,D

Reference:

https://docs.genesys.com/Documentation/PSAAS/latest/RPRT/Table-MEDIA_TYPE

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QUESTION: 10

What is the recommended way to create a .csv file?

Use a text editor, such as Notepad, to create your .csv files
Create a spreadsheet and export it as a .csv file
Use a word processing application, such as Microsoft Word, to create your .csv files
Use a .csv application to create .csv files

Answer(s): D

Reference:

https://help.mypurecloud.com/articles/prepare-source-csv-file/

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12/11/2023 9:55:00 PM

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11/27/2023 2:28:00 AM

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