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Genesys Cloud Certified Professional - Contact Center Admin Genesys Cloud Certified Professional - Contact Center Admin Dumps in PDF

Free Genesys Genesys Cloud Certified Professional - Contact Center Admin Real Questions (page: 13)

Page 2 of 13 Genesys Cloud Certified Professional - Contact Center Admin PDF — 60 Questions

QUESTION: 6

What does it imply when a campaign does not dial a list of telephone numbers?

They are in the DNC list
The call went unanswered
Unable to reach the customer
The telephone number is wrong

Answer(s): A

Reference:

https://help.mypurecloud.com/articles/not-call-lists-view/

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QUESTION: 7

Select the applicable options for Genesys Cloud Architect. (Choose three.)

Play pre-recorded messages
Convert text to speech
Configure queues
Configure skills
Receive and route calls

Answer(s): A,B,C

Reference:

https://help.mypurecloud.com/articles/architect-features/

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QUESTION: 8

The deviation from the forecast versus the real time can be monitored in the best way through__________.

Real time adherence
Historical adherence
Intraday monitoring
View Agent schedule

Answer(s): A

Reference:

https://genbin.genesys.com/old/resources/brochures/genesys-workforce-managment-brochure.pdf

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QUESTION: 9

Which of the following media types can be selected when creating a report? (Choose three.)

Voice
Email
Voicemail
Chat

Answer(s): A,B,D

Reference:

https://docs.genesys.com/Documentation/PSAAS/latest/RPRT/Table-MEDIA_TYPE

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QUESTION: 10

What is the recommended way to create a .csv file?

Use a text editor, such as Notepad, to create your .csv files
Create a spreadsheet and export it as a .csv file
Use a word processing application, such as Microsoft Word, to create your .csv files
Use a .csv application to create .csv files

Answer(s): D

Reference:

https://help.mypurecloud.com/articles/prepare-source-csv-file/

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V

vinesh phale

9/11/2023 2:51:00 AM

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11/4/2023 7:04:00 AM

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C

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7/11/2023 2:51:00 PM

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9/17/2023 5:36:00 AM

questions and options are correct, but the answers are wrong sometimes. so please check twice or refer some other platform for the right answer

M

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6/11/2022 5:55:00 PM

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A

Anonymous

12/27/2023 12:47:00 AM

answer to this question "what administrative safeguards should be implemented to protect the collected data while in use by manasa and her product management team? " it should be (c) for the following reasons: this administrative safeguard involves controlling access to collected data by ensuring that only individuals who need the data for their job responsibilities have access to it. this helps minimize the risk of unauthorized access and potential misuse of sensitive information. while other options such as (a) documenting data flows and (b) conducting a privacy impact assessment (pia) are important steps in data protection, implementing a "need to know" access policy directly addresses the issue of protecting data while in use by limiting access to those who require it for legitimate purposes. (d) is not directly related to safeguarding data during use; it focuses on data transfers and location.

J

Japles

5/23/2023 9:46:00 PM

password lockout being the correct answer for question 37 does not make sense. it should be geofencing.

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8/10/2023 6:00:00 PM

for question 4, the righr answer is :recover automatically from failures

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9/14/2023 4:27:00 AM

question number 4s answer is 3, option c. i

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12/7/2023 11:41:00 PM

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9/13/2023 10:15:00 AM

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8/31/2023 12:30:00 PM

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1/16/2024 9:19:00 PM

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10/4/2023 9:57:00 PM

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10/22/2023 9:58:00 PM

q. 289 - the correct answer should be b not d, since the question asks for the most secure way to provide access to a s3 bucket (a single one), and by principle of the least privilege you should not be giving access to all buckets.

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