Amazon
Avaya
Cisco
CompTIA
CrowdStrike
EC-Council
EXIN
Fortinet
Google
ISC
ISC2
ITIL
Juniper
Microsoft
NVIDIA
Okta
Palo Alto Networks
Salesforce
SAP
ServiceNow
All Vendors

Genesys Cloud Certified Professional - Contact Center Admin Genesys Cloud Certified Professional - Contact Center Admin Dumps in PDF

Free Genesys Genesys Cloud Certified Professional - Contact Center Admin Real Questions (page: 1)

Genesys Cloud Certified Professional - Contact Center Admin PDF — 60 Questions

A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?

  1. Skill
  2. Time since they last handled an ACD interaction
  3. Cost
  4. Department

Answer(s): A


Reference:

https://help.mypurecloud.com/articles/specify-routing-settings/



Which definition matches the After Call Work option Mandatory, Time-boxed?

  1. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
  2. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
  3. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
  4. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Answer(s): B


Reference:

https://help.mypurecloud.com/articles/configure-call-work-settings/



Currently, you manage all agents’ schedules by using a spreadsheet. This shows when each agent is working when they are on breaks, and when they have meetings or other events that take them away from the queue.

You would like to be able to schedule agents in an easier and more automated way. What Genesys Cloud Contact Center feature can you use to replace and automate the spreadsheet schedule?

  1. Workforce Management
  2. Workflow Process Automation
  3. Genesys Cloud Architect
  4. Genesys Cloud Reporting

Answer(s): A


Reference:

https://help.genesys.com/pureconnect/desktop/printables/optimizer_help.pdf



Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)

  1. Employee
  2. Master Admin
  3. Genesys Cloud User
  4. Admin
  5. Telephony Admin

Answer(s): A,D


Reference:

https://help.mypurecloud.com/articles/about-roles-permissions/



If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)

  1. Blank Script
  2. Default Callback Script
  3. Default Inbound Script
  4. Default Outbound Script
  5. Collection Script Template
  6. Sales Script Template

Answer(s): E,F



PDF
Viewing page 1 of 13

Share your comments for Genesys Genesys Cloud Certified Professional - Contact Center Admin exam with other users:

A
Ashwini
8/22/2023 5:13:00 AM

it really helped

Anonymous
S
sk
5/13/2023 2:07:00 AM

excelent material

INDIA
C
Christopher
9/5/2022 10:54:00 PM

the new versoin of this exam which i downloaded has all the latest questions from the exam. i only saw 3 new questions in the exam which was not in this dump.

CANADA
S
Sam
9/7/2023 6:51:00 AM

question 8 - can cloudtrail be used for storing jobs? based on aws - aws cloudtrail is used for governance, compliance and investigating api usage across all of our aws accounts. every action that is taken by a user or script is an api call so this is logged to [aws] cloudtrail. something seems incorrect here.

UNITED STATES
T
Tanvi Rajput
8/14/2023 10:55:00 AM

question 13 tda - c01 answer : quick table calculation -> percentage of total , compute using table down

UNITED KINGDOM
P
PMSAGAR
9/19/2023 2:48:00 AM

pls share teh dump

UNITED STATES
Z
zazza
6/16/2023 10:47:00 AM

question 44 answer is user risk

ITALY
P
Prasana
6/23/2023 1:59:00 AM

please post the questions for preparation

Anonymous
T
test user
9/24/2023 3:15:00 AM

thanks for the questions

AUSTRALIA
D
Draco
7/19/2023 5:34:00 AM

please reopen it now ..its really urgent

UNITED STATES
M
Megan
4/14/2023 5:08:00 PM

these practice exam questions were exactly what i needed. the variety of questions and the realistic exam-like environment they created helped me assess my strengths and weaknesses. i felt more confident and well-prepared on exam day, and i owe it to this exam dumps!

UNITED KINGDOM
A
abdo casa
8/9/2023 6:10:00 PM

thank u it very instructuf

Anonymous
D
Danny
1/15/2024 9:10:00 AM

its helpful?

INDIA
H
hanaa
10/3/2023 6:57:00 PM

is this dump still valid???

Anonymous
G
Georgio
1/19/2024 8:15:00 AM

question 205 answer is b

Anonymous
M
Matthew Dievendorf
5/30/2023 9:37:00 PM

question 39, should be answer b, directions stated is being sudneted from /21 to a /23. a /23 has 512 ips so 510 hosts. and can make 4 subnets out of the /21

Anonymous
A
Adhithya
8/11/2022 12:27:00 AM

beautiful test engine software and very helpful. questions are same as in the real exam. i passed my paper.

UNITED ARAB EMIRATES
S
SuckerPumch88
4/25/2022 10:24:00 AM

the questions are exactly the same in real exam. just make sure not to answer all them correct or else they suspect you are cheating.

UNITED STATES
S
soheib
7/24/2023 7:05:00 PM

question: 78 the right answer i think is d not a

Anonymous
S
srija
8/14/2023 8:53:00 AM

very helpful

EUROPEAN UNION
T
Thembelani
5/30/2023 2:17:00 AM

i am writing this exam tomorrow and have dumps

Anonymous
A
Anita
10/1/2023 4:11:00 PM

can i have the icdl excel exam

Anonymous
B
Ben
9/9/2023 7:35:00 AM

please upload it

Anonymous
A
anonymous
9/20/2023 11:27:00 PM

hye when will post again the past year question for this h13-311_v3 part since i have to for my test tommorow…thank you very much

Anonymous
R
Randall
9/28/2023 8:25:00 PM

on question 22, option b-once per session is also valid.

Anonymous
T
Tshegofatso
8/28/2023 11:51:00 AM

this website is very helpful

SOUTH AFRICA
P
philly
9/18/2023 2:40:00 PM

its my first time exam

SOUTH AFRICA
B
Beexam
9/4/2023 9:06:00 PM

correct answers are device configuration-enable the automatic installation of webview2 runtime. & policy management- prevent users from submitting feedback.

NEW ZEALAND
R
RAWI
7/9/2023 4:54:00 AM

is this dump still valid? today is 9-july-2023

SWEDEN
A
Annie
6/7/2023 3:46:00 AM

i need this exam.. please upload these are really helpful

PAKISTAN
S
Shubhra Rathi
8/26/2023 1:08:00 PM

please upload the oracle 1z0-1059-22 dumps

Anonymous
S
Shiji
10/15/2023 1:34:00 PM

very good questions

INDIA
R
Rita Rony
11/27/2023 1:36:00 PM

nice, first step to exams

Anonymous
A
Aloke Paul
9/11/2023 6:53:00 AM

is this valid for chfiv9 as well... as i am reker 3rd time...

CHINA
AI Tutor 👋 I’m here to help!