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Genesys Cloud Certified Professional - Contact Center Admin Genesys Cloud Certified Professional - Contact Center Admin Dumps in PDF

Free Genesys Genesys Cloud Certified Professional - Contact Center Admin Real Questions (page: 1)

Genesys Cloud Certified Professional - Contact Center Admin PDF — 60 Questions

A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?

  1. Skill
  2. Time since they last handled an ACD interaction
  3. Cost
  4. Department

Answer(s): A


Reference:

https://help.mypurecloud.com/articles/specify-routing-settings/



Which definition matches the After Call Work option Mandatory, Time-boxed?

  1. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
  2. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
  3. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
  4. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Answer(s): B


Reference:

https://help.mypurecloud.com/articles/configure-call-work-settings/



Currently, you manage all agents’ schedules by using a spreadsheet. This shows when each agent is working when they are on breaks, and when they have meetings or other events that take them away from the queue.

You would like to be able to schedule agents in an easier and more automated way. What Genesys Cloud Contact Center feature can you use to replace and automate the spreadsheet schedule?

  1. Workforce Management
  2. Workflow Process Automation
  3. Genesys Cloud Architect
  4. Genesys Cloud Reporting

Answer(s): A


Reference:

https://help.genesys.com/pureconnect/desktop/printables/optimizer_help.pdf



Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)

  1. Employee
  2. Master Admin
  3. Genesys Cloud User
  4. Admin
  5. Telephony Admin

Answer(s): A,D


Reference:

https://help.mypurecloud.com/articles/about-roles-permissions/



If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)

  1. Blank Script
  2. Default Callback Script
  3. Default Inbound Script
  4. Default Outbound Script
  5. Collection Script Template
  6. Sales Script Template

Answer(s): E,F



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Share your comments for Genesys Genesys Cloud Certified Professional - Contact Center Admin exam with other users:

L
LeAnne Hair
8/24/2023 12:47:00 PM

#229 in incorrect - all the customers require an annual review

UNITED STATES
A
Abdul SK
9/28/2023 11:42:00 PM

kindy upload

Anonymous
A
Aderonke
10/23/2023 12:53:00 PM

fantastic assessment on psm 1

UNITED KINGDOM
S
SAJI
7/20/2023 2:51:00 AM

56 question correct answer a,b

Anonymous
R
Raj Kumar
10/23/2023 8:52:00 PM

thank you for providing the q bank

CANADA
P
piyush keshari
7/7/2023 9:46:00 PM

true quesstions

Anonymous
B
B.A.J
11/6/2023 7:01:00 AM

i can´t believe ms asks things like this, seems to be only marketing material.

Anonymous
G
Guss
5/23/2023 12:28:00 PM

hi, could you please add the last update of ns0-527

Anonymous
R
Rond65
8/22/2023 4:39:00 PM

question #3 refers to vnet4 and vnet5. however, there is no vnet5 listed in the case study (testlet 2).

UNITED STATES
C
Cheers
12/13/2023 9:55:00 AM

sometimes it may be good some times it may be

GERMANY
S
Sumita Bose
7/21/2023 1:01:00 AM

qs 4 answer seems wrong- please check

AUSTRALIA
A
Amit
9/7/2023 12:53:00 AM

very detailed explanation !

HONG KONG
F
FisherGirl
5/16/2022 10:36:00 PM

the interactive nature of the test engine application makes the preparation process less boring.

NETHERLANDS
C
Chiranthaka
9/20/2023 11:15:00 AM

very useful.

Anonymous
S
SK
7/15/2023 3:51:00 AM

complete question dump should be made available for practice.

Anonymous
G
Gamerrr420
5/25/2022 9:38:00 PM

i just passed my first exam. i got 2 exam dumps as part of the 50% sale. my second exam is under work. once i write that exam i report my result. but so far i am confident.

AUSTRALIA
K
Kudu hgeur
9/21/2023 5:58:00 PM

nice create dewey stefen

CZECH REPUBLIC
A
Anorag
9/6/2023 9:24:00 AM

i just wrote this exam and it is still valid. the questions are exactly the same but there are about 4 or 5 questions that are answered incorrectly. so watch out for those. best of luck with your exam.

CANADA
N
Nathan
1/10/2023 3:54:00 PM

passed my exam today. this is a good start to 2023.

UNITED STATES
1
1
10/28/2023 7:32:00 AM

great sharing

Anonymous
A
Anand
1/20/2024 10:36:00 AM

very helpful

UNITED STATES
K
Kumar
6/23/2023 1:07:00 PM

thanks.. very helpful

FRANCE
U
User random
11/15/2023 3:01:00 AM

i registered for 1z0-1047-23 but dumps qre available for 1z0-1047-22. help me with this...

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K
kk
1/17/2024 3:00:00 PM

very helpful

UNITED STATES
R
Raj
7/24/2023 10:20:00 AM

please upload oracle 1z0-1110-22 exam pdf

INDIA
B
Blessious Phiri
8/13/2023 11:58:00 AM

becoming interesting on the logical part of the cdbs and pdbs

Anonymous
L
LOL what a joke
9/10/2023 9:09:00 AM

some of the answers are incorrect, i would be wary of using this until an admin goes back and reviews all the answers

UNITED STATES
M
Muhammad Rawish Siddiqui
12/9/2023 7:40:00 AM

question # 267: federated operating model is also correct.

SAUDI ARABIA
M
Mayar
9/22/2023 4:58:00 AM

its helpful alot.

Anonymous
S
Sandeep
7/25/2022 11:58:00 PM

the questiosn from this braindumps are same as in the real exam. my passing mark was 84%.

INDIA
E
Eman Sawalha
6/10/2023 6:09:00 AM

it is an exam that measures your understanding of cloud computing resources provided by aws. these resources are aligned under 6 categories: storage, compute, database, infrastructure, pricing and network. with all of the services and typees of services under each category

GREECE
M
Mars
11/16/2023 1:53:00 AM

good and very useful

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ronaldo7
10/24/2023 5:34:00 AM

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Palash Ghosh
9/11/2023 8:30:00 AM

easy questions

Anonymous
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