Genesys Cloud Certified Professional - Contact Center Admin Genesys Cloud Certified Professional - Contact Center Admin Dumps in PDF

Free Genesys Genesys Cloud Certified Professional - Contact Center Admin Real Questions (page: 5)

What does it imply when a campaign does not dial a list of telephone numbers?

  1. They are in the DNC list
  2. The call went unanswered
  3. Unable to reach the customer
  4. The telephone number is wrong

Answer(s): A


Reference:

https://help.mypurecloud.com/articles/not-call-lists-view/



Select the applicable options for Genesys Cloud Architect. (Choose three.)

  1. Play pre-recorded messages
  2. Convert text to speech
  3. Configure queues
  4. Configure skills
  5. Receive and route calls

Answer(s): A,B,C


Reference:

https://help.mypurecloud.com/articles/architect-features/



The deviation from the forecast versus the real time can be monitored in the best way through__________.

  1. Real time adherence
  2. Historical adherence
  3. Intraday monitoring
  4. View Agent schedule

Answer(s): A


Reference:

https://genbin.genesys.com/old/resources/brochures/genesys-workforce-managment-brochure.pdf



Which of the following media types can be selected when creating a report? (Choose three.)

  1. Voice
  2. Email
  3. Voicemail
  4. Chat

Answer(s): A,B,D


Reference:

https://docs.genesys.com/Documentation/PSAAS/latest/RPRT/Table-MEDIA_TYPE



What is the recommended way to create a .csv file?

  1. Use a text editor, such as Notepad, to create your .csv files
  2. Create a spreadsheet and export it as a .csv file
  3. Use a word processing application, such as Microsoft Word, to create your .csv files
  4. Use a .csv application to create .csv files

Answer(s): D


Reference:

https://help.mypurecloud.com/articles/prepare-source-csv-file/



Share your comments for Genesys Genesys Cloud Certified Professional - Contact Center Admin exam with other users:

J
Jagdesh
9/8/2023 8:17:00 AM

thank you for providing these questions and answers. they helped me pass my exam. you guys are great.

T
TS
7/18/2023 3:32:00 PM

good knowledge

A
Asad Khan
11/1/2023 2:44:00 AM

answer 10 should be a because only a new project will be created & the organization is the same.

R
Raj
9/12/2023 3:49:00 PM

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C
Christian Klein
6/23/2023 1:32:00 PM

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A
anonymous
1/12/2024 3:34:00 PM

question 16 should be b (changing the connector settings on the monitor) pc and monitor were powered on. the lights on the pc are on indicating power. the monitor is showing an error text indicating that it is receiving power too. this is a clear sign of having the wrong input selected on the monitor. thus, the "connector setting" needs to be switched from hdmi to display port on the monitor so it receives the signal from the pc, or the other way around (display port to hdmi).

N
NSPK
1/18/2024 10:26:00 AM

q 10. ans is d (in the target org: open deployment settings, click edit next to the source org. select allow inbound changes and save

M
mohamed abdo
9/1/2023 4:59:00 AM

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T
Tom
3/18/2022 8:00:00 PM

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E
Edrick GOP
10/24/2023 6:00:00 AM

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A
anonymous
8/10/2023 2:28:00 AM

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7/6/2023 7:24:00 AM

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Aman
6/18/2023 1:27:00 PM

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Neela Para
1/8/2024 6:39:00 PM

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K
Karan Patel
8/15/2023 12:51:00 AM

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N
NISHAD
11/7/2023 11:28:00 AM

how many questions are there in these dumps?

P
Pankaj
7/3/2023 3:57:00 AM

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D
DN
9/4/2023 11:19:00 PM

question 14 - run terraform import: this is the recommended best practice for bringing manually created or destroyed resources under terraform management. you use terraform import to associate an existing resource with a terraform resource configuration. this ensures that terraform is aware of the resource, and you can subsequently manage it with terraform.

Z
Zhiguang
8/19/2023 11:37:00 PM

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D
deedee
12/23/2023 5:51:00 PM

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A
Asad Khan
11/1/2023 3:10:00 AM

answer 16 should be b your organizational policies require you to use virtual machines directly

S
Sale Danasabe
10/24/2023 5:21:00 PM

the question are kind of tricky of you didnt get the hnag on it.

L
Luis
11/16/2023 1:39:00 PM

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H
hik
1/19/2024 1:47:00 PM

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B
Blessious Phiri
8/15/2023 2:18:00 PM

pdb and cdb are critical to the database

Z
Zuned
10/22/2023 4:39:00 AM

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M
Muhammad Rawish Siddiqui
12/3/2023 12:11:00 PM

question # 56, answer is true not false.

A
Amaresh Vashishtha
8/27/2023 1:33:00 AM

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Asad
9/8/2023 1:01:00 AM

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Blessious Phiri
8/13/2023 3:10:00 PM

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Senthil
9/19/2023 5:47:00 AM

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Harry
6/27/2023 7:20:00 AM

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Anonymous
7/10/2023 4:10:00 AM

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R
Raja
6/20/2023 5:30:00 AM

i found some questions answers mismatch with explanation answers. please properly update

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