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Genesys Cloud Certified Professional - Contact Center Admin Genesys Cloud Certified Professional - Contact Center Admin Dumps in PDF

Free Genesys Genesys Cloud Certified Professional - Contact Center Admin Real Questions (page: 5)

Genesys Cloud Certified Professional - Contact Center Admin PDF — 60 Questions

What does it imply when a campaign does not dial a list of telephone numbers?

  1. They are in the DNC list
  2. The call went unanswered
  3. Unable to reach the customer
  4. The telephone number is wrong

Answer(s): A


Reference:

https://help.mypurecloud.com/articles/not-call-lists-view/



Select the applicable options for Genesys Cloud Architect. (Choose three.)

  1. Play pre-recorded messages
  2. Convert text to speech
  3. Configure queues
  4. Configure skills
  5. Receive and route calls

Answer(s): A,B,C


Reference:

https://help.mypurecloud.com/articles/architect-features/



The deviation from the forecast versus the real time can be monitored in the best way through__________.

  1. Real time adherence
  2. Historical adherence
  3. Intraday monitoring
  4. View Agent schedule

Answer(s): A


Reference:

https://genbin.genesys.com/old/resources/brochures/genesys-workforce-managment-brochure.pdf



Which of the following media types can be selected when creating a report? (Choose three.)

  1. Voice
  2. Email
  3. Voicemail
  4. Chat

Answer(s): A,B,D


Reference:

https://docs.genesys.com/Documentation/PSAAS/latest/RPRT/Table-MEDIA_TYPE



What is the recommended way to create a .csv file?

  1. Use a text editor, such as Notepad, to create your .csv files
  2. Create a spreadsheet and export it as a .csv file
  3. Use a word processing application, such as Microsoft Word, to create your .csv files
  4. Use a .csv application to create .csv files

Answer(s): D


Reference:

https://help.mypurecloud.com/articles/prepare-source-csv-file/



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Share your comments for Genesys Genesys Cloud Certified Professional - Contact Center Admin exam with other users:

E
ethan
9/24/2023 12:38:00 PM

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3/23/2022 4:20:00 PM

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9/20/2023 3:33:00 AM

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9/18/2023 11:13:00 AM

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6/16/2023 12:49:00 AM

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6/23/2023 1:22:00 AM

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JJ
5/28/2023 4:32:00 AM

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1/3/2023 8:06:00 PM

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7/5/2023 8:46:00 PM

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11/20/2023 11:57:00 AM

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5/15/2023 5:38:00 AM

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W
Wong
12/20/2023 11:34:00 AM

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MALAYSIA
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david
12/12/2023 12:38:00 PM

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Anonymous
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Tink
7/24/2023 9:23:00 AM

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Jaro
12/18/2023 3:12:00 PM

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Anonymous
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9eagles
4/7/2023 10:04:00 AM

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VoiceofMidnight
12/29/2023 4:48:00 PM

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11/27/2023 6:12:00 AM

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11/22/2023 1:45:00 AM

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MortonG
10/19/2023 6:32:00 PM

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