Information-Technology-Management Exam Questions and Answers (Page: 2)

QUESTION: 9

What are ecological results of the expanded use of technology? Choose 2 answers.

Lengthened life span of computer equipment
Increased carbon emissions
More people purchasing computer equipment
Decreased electronic waste
Increased energy consumption

Answer(s): B,E

Explanation:

Increased Carbon Emissions:

Technology relies on electricity, often generated from fossil fuels, leading to higher carbon emissions.

The production, transportation, and disposal of electronic devices contribute to the carbon footprint.

Increased Energy Consumption:

Expanded use of technology leads to higher energy demands for operating servers, cooling data centers, and powering devices.

The rise of 24/7 technology operations has amplified global energy consumption.

Why Other Options Are Incorrect:

Option A: The lifespan of technology tends to shorten due to rapid advancements and planned obsolescence.

Option C: While more devices are purchased, this does not directly indicate an ecological result.

Option D: Electronic waste has increased, not decreased, due to growing technology adoption and lack of recycling initiatives.

"Technology and Environmental Sustainability" UN Environment Programme

IT Sustainability Guidelines, Green IT Framework

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QUESTION: 10

What is an advantage of virtualization?

Restricts the availability of resources
Reduces the cost of ownership and makes IT simpler to manage
Allows for greater workload stagnation
Increases reliance on manual operations

Answer(s): B

Explanation:

Understanding Virtualization:

Virtualization is the process of creating virtual versions of physical resources, such as servers, storage, or networks, to maximize their utilization.

Cost Reduction and Simplified Management:

Virtualization reduces hardware costs by allowing multiple virtual machines to run on a single physical server.

It simplifies IT management by enabling easier resource allocation, scaling, and disaster recovery.

Why Other Options Are Incorrect:

Option A: Virtualization increases resource availability, not restricts it.

Option C: Virtualization enhances workload distribution, reducing stagnation.

Option D: It reduces reliance on manual operations by enabling automation and centralized control.

"The Benefits of Virtualization in IT" VMware

IT Infrastructure Virtualization Guidelines (NIST SP 800-125)

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QUESTION: 11

Which term describes a type of computer built using environment-friendly materials and designed to save energy?

Green
Workstation
Personal
Server

Answer(s): A

Explanation:

Definition of Green Computers:

A green computer is designed using environmentally friendly materials and technologies aimed at reducing the environmental footprint. These computers prioritize energy efficiency, recyclability, and sustainable production practices.

Features of Green Computers:

Use of recyclable and non-toxic materials.

Energy-efficient components to minimize power consumption.

Adherence to environmental standards like Energy Star and EPEAT certifications.

Incorrect Options Analysis:

Workstation, Personal, and Server describe categories based on usage or functionality, not environmental considerations.

and Documents of Information Technology Management:

"Green IT and Sustainability" (Gartner Whitepaper).

Energy Star Certification Guidelines (U.S. Environmental Protection Agency).

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QUESTION: 12

Which business impact is attributed to the creation of a knowledge-dependent global society from growth in information industries?

Autonomous agent
Ambient digital experience
Information of Everything
Virtual assistant

Answer(s): C

Explanation:

Information of Everything (IoE):

Refers to the phenomenon of using information derived from every connected device, system, and user in a knowledge-based global society.

Growth in information industries enables the collection, analysis, and sharing of vast amounts of data to drive decision-making, automation, and innovation.

Business Impact:

Creation of a knowledge-dependent society where data is the key driver of value creation and economic growth.

IoE facilitates smart systems, global connectivity, and the integration of diverse industries.

Incorrect Options Analysis:

Autonomous Agent: Refers to self-governing systems, not a societal impact.

Ambient Digital Experience: Focuses on pervasive and seamless digital interfaces.

Virtual Assistant: A specific application, not a broad societal impact.

and Documents of Information Technology Management:

Gartner's "Top Technology Trends: Information of Everything."

ITIL 4 Digital Strategy Guide (Axelos Publications).

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QUESTION: 13

What is a customer relationship management (CRM) system used for?

To provide fundamental decision-making support.
To support diverse business functions such as accounting, manufacturing, marketing, and human resources.
To improve supplier and customer relations and increase revenues.
To increase customer loyalty and retention and increase an organization's profitability.

Answer(s): D

Explanation:

Purpose of a Customer Relationship Management (CRM) System:

CRM systems focus on managing customer interactions to build long-term relationships.

They provide tools for sales, marketing, customer service, and analytics to enhance customer satisfaction and retention.

Key Objectives of CRM Systems:

Increase customer loyalty: By personalizing experiences and addressing customer needs effectively.

Boost profitability: Through targeted marketing, better customer insights, and optimized resource allocation.

Incorrect Options Analysis:

A . Decision-making support: CRM provides customer interaction insights, not fundamental decision- making tools.

B . Business functions: Covers ERP systems, not CRM.

C . Supplier relations: Focus is on customer relations, not suppliers.

and Documents of Information Technology Management:

"CRM Best Practices for Business Success" (Salesforce Whitepaper).

ITIL 4 Service Design: CRM Integration (Axelos).

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QUESTION: 14

A company has a large percentage of employees who resist the use of new technologies.
What should the company consider first before implementing a unified communications system?

Pilot testing
Employee accessibility
Corporate culture
Competitors' systems

Answer(s): C

Explanation:

Importance of Corporate Culture in Technology Adoption:

Organizational culture directly influences employees' willingness to adopt new technologies.

Resistance often stems from fear of change, lack of trust in technology, or inadequate training.

Steps Before Implementing a Unified Communications System:

Assess the corporate culture to identify barriers to adoption.

Develop a change management strategy to address concerns and align the system with company values.

Incorrect Options Analysis:

A . Pilot Testing: Useful later in implementation, but not the first step.

B . Employee Accessibility: Important but secondary to addressing cultural barriers.

D . Competitors' Systems: Irrelevant to internal resistance issues.

and Documents of Information Technology Management:

ITIL 4 Digital Transformation Guide (Axelos).

"Change Management in Technology Implementation" (Harvard Business Review).

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QUESTION: 15

How can a unified communications system meet the communication goals of most organizations?

Manages customer expectations
Reduces latency between parties
Generates innovative solutions
Makes employees more comfortable

Answer(s): B

Explanation:

Understanding Unified Communications Systems:

Unified Communications (UC) integrates multiple communication tools like voice, video, messaging, and collaboration tools into a single platform.

Its goal is to enhance real-time communication and collaboration within and outside the organization.

Reducing Latency:

UC reduces delays (latency) in communication by enabling instant messaging, video conferencing, and real-time collaboration tools.

This ensures faster decision-making and improves organizational efficiency.

Why Other Options Are Incorrect:

Option A: Managing customer expectations is more aligned with CRM systems.

Option C: Generating solutions involves creativity and innovation tools, not UC.

Option D: While UC improves efficiency, it does not specifically aim to make employees "comfortable."

"Unified Communications: Transforming Organizational Communication" Gartner

IT Communication Frameworks and UC Standards

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QUESTION: 16

A company no longer wants to sell one product to as many customers as possible. Now they want to sell one customer as many products as possible.
Which type of software gathers and analyzes customer information to tailor this marketing campaign?

Distribution management (DM)
Customer relationship management (CRM)
Supply chain management (SCM)
Operations management (OM)

Answer(s): B

Explanation:

Understanding the Scenario:

The company is shifting focus from mass marketing to personalized marketing, targeting individual customers with tailored offerings.

Role of CRM:

CRM systems gather and analyze customer data, including purchase history, preferences, and interactions, to personalize marketing strategies.

CRM tools help businesses cross-sell and upsell products effectively by understanding customer needs.

Why Other Options Are Incorrect:

Option A (DM): Distribution management focuses on the logistics of product delivery.

Option C (SCM): Supply chain management optimizes production and delivery, not marketing.

Option D (OM): Operations management focuses on internal processes rather than customer interactions.

"The Role of CRM in Modern Marketing" Forrester

CRM Best Practices Guide Salesforce

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WGU Information-Technology-Management Exam (page: 2) WGU Information Technology Management QGC2 Updated on: 07-Feb-2026

QUESTION: 9

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QUESTION: 10

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QUESTION: 11

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QUESTION: 12

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QUESTION: 13

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QUESTION: 14

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QUESTION: 15

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QUESTION: 16

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WGU Information-Technology-Management Exam (page: 2)
WGU Information Technology Management QGC2
Updated on: 07-Feb-2026