Information-Technology-Management Exam Questions and Answers (Page: 5)

QUESTION: 33

Which two reasons show why organizations need to effectively grasp the deep currents of technological evolution? Choose 2 answers.

To use this knowledge to protect themselves against sudden and fatal technological obsolescence
To provide an organization with a valuable strategic advantage
To keep its manufacturing production running at the current rate
To discover ways to reduce its number of employees and, at the same time, reduce labor costs

Answer(s): A,B

Explanation:

Protecting Against Technological Obsolescence:

Rapid technological advancements can render existing tools or processes obsolete.

Staying updated helps organizations mitigate risks and ensure sustainability.

Providing Strategic Advantage:

Understanding technological trends enables innovation and provides a competitive edge.

This knowledge helps organizations predict market shifts and align their strategies accordingly.

Why Other Options Are Incorrect:

Option C: Maintaining the current manufacturing rate is operational and not directly tied to technological evolution.

Option D: Reducing labor costs might be a result of technological evolution but is not the primary reason for understanding it.

"Technological Evolution and Strategic Advantage" Gartner

IT Obsolescence Risk Mitigation MIT Technology Review

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QUESTION: 34

Which software carries out a set of operations on behalf of a user with a degree of independence and employs knowledge of the user's goals?

Information of Everything
Virtual assistant
Autonomous agent
Ambient digital experience

Answer(s): C

Explanation:

Understanding Autonomous Agents:

An autonomous agent is a software entity capable of performing tasks on behalf of a user independently.

It employs knowledge of the user's goals and adapts to achieve them.

Examples of Autonomous Agents:

Examples include shopping bots, automated trading systems, and decision-making software.

Why Other Options Are Incorrect:

Option A (Information of Everything): Refers to interconnected data but not software entities.

Option B (Virtual assistant): Virtual assistants interact with users but are not fully autonomous.

Option D (Ambient digital experience): Refers to seamless digital interaction, not task automation.

"Autonomous Agents in AI Systems" IEEE

Adaptive Software and Autonomous Agents AI Journal

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QUESTION: 35

What is a benefit of globalization?

Costs associated with operating in new geographic areas
Adherence to regulatory requirements
Increased competition
Access to new talent pools

Answer(s): D

Explanation:

Definition of Globalization Benefits:

Globalization allows organizations to expand their operations globally, gaining access to diverse markets and resources, including new talent pools from different regions.

Key Benefit:

Accessing new talent pools enables businesses to tap into a diverse workforce with varied skills, fostering innovation and improving operational efficiency.

Incorrect Options Analysis:

A . Costs associated with new geographic areas: This is a challenge, not a benefit.

B . Adherence to regulatory requirements: This is an obligation, not a benefit.

C . Increased competition: This is a consequence of globalization, but not a direct benefit.

and Documents of Information Technology Management:

"Global Workforce Management" (Harvard Business Review).

ITIL Global IT Strategy Framework (Axelos).

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QUESTION: 36

Which hacking method involves forging the from address so that replies go to an unintended audience?

Packet tampering
Spoofing
Spyware
Hoaxes

Answer(s): B

Explanation:

Definition of Spoofing:

Spoofing involves forging the "from" address in communications (e.g., emails) so that replies or interactions are misdirected.

Attackers use this method to impersonate trusted entities, steal sensitive information, or redirect responses to malicious actors.

Impact of Spoofing:

Misleads recipients into sharing sensitive information.

Often used in phishing and social engineering attacks.

Incorrect Options Analysis:

A . Packet tampering: Involves altering data packets during transmission.

C . Spyware: Refers to software that secretly monitors user activity.

D . Hoaxes: Refers to false warnings or scams, not address forgery.

and Documents of Information Technology Management:

"Email Security and Spoofing Prevention" (NIST Cybersecurity Framework).

ITIL Security Management Practices (Axelos).

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QUESTION: 37

An attacker uses a guest account to exploit a weakness that enables the attacker to change access rights and alter user account information.
Which type of attack is described?

Packet tampering
Spoofing
Elevation of privilege
Hoaxing

Answer(s): C

Explanation:

Definition of Elevation of Privilege Attack:

This attack occurs when an attacker exploits vulnerabilities in systems to escalate their permissions beyond what they are authorized for, gaining access to sensitive data or control over the system.

Example in the Scenario:

The attacker uses a guest account, a low-privilege account, to exploit a system weakness and escalate their privileges, altering user account information.

Incorrect Options Analysis:

A . Packet tampering: Involves altering data packets, not access rights.

B . Spoofing: Involves impersonation, not privilege escalation.

D . Hoaxing: Refers to deceptive scams, unrelated to access rights.

and Documents of Information Technology Management:

"Cybersecurity Vulnerabilities and Exploits" (CIS Controls).

ITIL Risk Management Framework (Axelos).

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QUESTION: 38

Which pair of terms describes an add-on that purports to serve a useful function while transmitting user data and displaying pop-up boxes without the user's knowledge or permission?

Downtime and uptime
Hackers and viruses
Ethics and cost
Adware and spyware

Answer(s): D

Explanation:

Definition of Adware and Spyware:

Adware: Software that displays unwanted advertisements.

Spyware: Software that covertly collects user data without consent.

The combination of adware and spyware often masquerades as a legitimate add-on but operates maliciously.

Key Characteristics:

Adware displays pop-up advertisements, while spyware transmits user data to external parties.

Both operate without the user's permission or knowledge.

Incorrect Options Analysis:

A . Downtime and uptime: Relates to system availability, not malicious software.

B . Hackers and viruses: Refers to broader cybersecurity threats, not specific software.

C . Ethics and cost: Unrelated to malicious software behavior.

and Documents of Information Technology Management:

"Adware and Spyware: Detection and Prevention" (SANS Institute).

ITIL Information Security Practices (Axelos).

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QUESTION: 39

What is an example of a knowledge factor used for authentication?

ID card
Password
Security token
Fingerprint

Answer(s): B

Explanation:

Understanding Knowledge Factors:

Knowledge factors are something the user knows and are commonly used for authentication.

Examples include passwords, PINs, and security questions.

Why Other Options Are Incorrect:

Option A (ID card): This is a possession factor (something you have).

Option C (Security token): A security token is also a possession factor.

Option D (Fingerprint): This is a biometric factor (something you are).

NIST Authentication Guidelines (SP 800-63)

"Multi-Factor Authentication Best Practices" Gartner

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QUESTION: 40

What is a method for confirming users' identities?

Information secrecy
Public key encryption
Authentication
Authorization

Answer(s): C

Explanation:

Defining Authentication:

Authentication is the process of verifying a user's identity to ensure they are who they claim to be.

This is commonly achieved through knowledge factors (passwords), possession factors (tokens), or biometric factors (fingerprints).

Why Other Options Are Incorrect:

Option A (Information secrecy): Focuses on protecting data, not identity confirmation.

Option B (Public key encryption): A method of encryption, not directly tied to user identity verification.

Option D (Authorization): Deals with granting access to resources after authentication.

"Authentication and Identity Management" NIST

Authentication Processes Overview ISO 27001

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WGU Information-Technology-Management Exam (page: 5) WGU Information Technology Management QGC2 Updated on: 09-Feb-2026

QUESTION: 33

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QUESTION: 34

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QUESTION: 35

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QUESTION: 36

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QUESTION: 37

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QUESTION: 38

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QUESTION: 39

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QUESTION: 40

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WGU Information-Technology-Management Exam (page: 5)
WGU Information Technology Management QGC2
Updated on: 09-Feb-2026