Free CSA Exam Questions and Answers | by Exam-Dumps.net (Page: 1)

A Service Catalog may include which of the following components?

Answer(s): D

Which one of the following statements applies to a set of fields when they are coalesced during an import?

If a match is found using the coalesce fields, the existing record is updated with the information being imported
If a match is not found using the coalesce fields, the system does not create a Transform Map
If a match is found using the coalesce fields, the system creates a new record
If a match is not found using the coalesce fields, the existing record is updated with the information being imported

Answer(s): A

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

A metric is a report gauge used on homepages to display real-time data
A metric is a time measurement used to report the effectiveness of workflows and SLAs
A metric is used to measure and evaluate the effectiveness of IT service management processes
A metric is a comparative measurement used to report the effectiveness of workflows and SLAs.

Answer(s): C

The display sequence is controlled in a Service Catalog Item using which of the following?

Answer(s): C

Reports can be created from which different places in the platform? (Choose two.)

Answer(s): A,D

ServiceNow® CSA Exam (page: 1)
ServiceNow® Certified System Administrator
Updated on: 11-Aug-2025