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ServiceNow® CIS-CSM Exam (page: 9)
ServiceNow® Certified Implementation Specialist - Customer Service Management
Updated on: 01-Aug-2025

Viewing Page 9 of 47
CIS-CSM PDF 284 Questions

HOTSPOT (Drag and Drop is not supported)
Match the definitions for roles relationships.

  1. See Explanation section for answer.

Answer(s): A

Explanation:



Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

  1. Manage requests
  2. Execute assigned tasks
  3. Close work orders
  4. Manage cases
  5. Manage assets

Answer(s): B,C,E



Information in the Case Field ‘Contact’ is copied to which Incident Field?

  1. Contact
  2. User
  3. Customer
  4. Caller

Answer(s): D



How many active OpenFrame configurations can you have on an instance?

  1. 2
  2. Unlimited
  3. 1
  4. 3

Answer(s): B



What are common types of application record data that are imported during a CSM data migration? (Choose two.)

  1. Knowledge Article
  2. Accounts
  3. Chat
  4. Case

Answer(s): A,B



Viewing Page 9 of 47



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Nathan 1/10/2023 3:54:00 PM

passed my exam today. this is a good start to 2023.
UNITED STATES