Free CIS-CSM Exam Questions and Answers | by Exam-Dumps.net (Page: 8)

What is required to enable the Follow the sun field on the Customer Service Case form?

Nothing, it is a standard field
The value property on the form must be set to true
The plugin ‘com.snc.csm_time_recording’ needs to be activated
The value property on the form must be set to true and the field added to the case form

Answer(s): D

In the Customer Service Management space, what does the term asset management mean?

Answer(s): D

Which of the following roles cannot update a consumer’s record?

Answer(s): A

Major Issue Management uses which one of the following capabilities?

Answer(s): B

What is required to synchronize fields from a parent to a child case(s)?

The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated
Major Issue Management needs to be installed and certain properties enabled
No action required, this is a standard Customer Service Management feature
The role of sn_customerservice.customer_case_manager must be assigned

Answer(s): B

ServiceNow® CIS-CSM Exam (page: 8) ServiceNow® Certified Implementation Specialist - Customer Service Management Updated on: 01-Aug-2025