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ServiceNow® CIS-CSM Exam (page: 7)
ServiceNow® Certified Implementation Specialist - Customer Service Management
Updated on: 28-Jul-2025

Viewing Page 7 of 47
CIS-CSM PDF 284 Questions

What are features of Customer Service Management? (Choose four.)

  1. Timed Audits
  2. Service Entitlements
  3. Demand Management
  4. Service Prospecting
  5. Real-time SLAs
  6. Service Contracts
  7. Skills-based routing

Answer(s): B,E,F,G



What are the Forum User Types? (Choose three.)

  1. Admin
  2. Registered
  3. Public
  4. Custom
  5. Moderator

Answer(s): B,C,D



Which of the following are true regarding the Community Portal application? (Choose two.)

  1. It is available to any customer with a Community license
  2. It is available by default with the Support and Service portals
  3. It is only available to CSM license holders
  4. Most of the configuration does not require System Administrator role

Answer(s): A,D



If only one user reports a content for moderation, the content will be hidden.

  1. True
  2. False

Answer(s): B



The available case types are: (Choose two.)

  1. Product Support
  2. Order
  3. Product
  4. Support

Answer(s): B,C



Viewing Page 7 of 47



Share your comments for ServiceNow® CIS-CSM exam with other users:

Nathan 1/10/2023 3:54:00 PM

passed my exam today. this is a good start to 2023.
UNITED STATES