SDI SD0-302 Exam (page: 7)
SDI Service Desk Manager Qualification
Updated on: 25-Dec-2025

Viewing Page 7 of 48

As a Service Desk Manager, which option best describes one of your key obligations?

  1. Writing and agreeing SLAs
  2. Developing Problem Management across IT
  3. Aligning Service Desk goals with those of the organisation
  4. Ensuring that staff welfare takes overall priority

Answer(s): C



Why is it important to integrate business and IT objectives?

  1. To ensure that IT works towards the same goals as the business
  2. To ensure that the development of IT services is in line with current industry best practice
  3. To give the business confidence in the IT services function
  4. To allow IT to be effectively built into every business area

Answer(s): A



Which option best describes strategic awareness? Strategic awareness is...

  1. Understanding how IT services contribute to meeting organisational goals
  2. Understanding the intention of the tactical plans of the organisation
  3. Understanding how to acquire knowledge of the organisations operational plans
  4. Understanding the day-to-day goals and objectives of the organisation

Answer(s): A



How can you best demonstrate understanding of your Service Desks strategic responsibilities?

  1. Understand what activities your Service Desk should undertake to support the organizations strategic plans
  2. Advise senior management about your strategic management skills and experience
  3. Provide detailed analyses of the Service Desks activities for the previous year
  4. Provide strategic plans that detail the role of the Service Desk and how it can be utilised to manage all IT Service operations

Answer(s): A



You want to develop your career and position within the organisation, what steps could you take to improve your profile and influence?

  1. Take the initiative in all business decisions
  2. Display your acumen through strong judgement and decision making
  3. Always ensure that your opinion is heard at meetings
  4. Delegate as much of your work as possible

Answer(s): B



Viewing Page 7 of 48



Share your comments for SDI SD0-302 exam with other users:

Karan Patel 8/15/2023 12:51:00 AM

yes, can you please upload the exam?
UNITED STATES


NISHAD 11/7/2023 11:28:00 AM

how many questions are there in these dumps?
UNITED STATES


Pankaj 7/3/2023 3:57:00 AM

hi team, please upload this , i need it.
UNITED STATES


DN 9/4/2023 11:19:00 PM

question 14 - run terraform import: this is the recommended best practice for bringing manually created or destroyed resources under terraform management. you use terraform import to associate an existing resource with a terraform resource configuration. this ensures that terraform is aware of the resource, and you can subsequently manage it with terraform.
Anonymous


Zhiguang 8/19/2023 11:37:00 PM

please upload dump. thanks in advance.
Anonymous


deedee 12/23/2023 5:51:00 PM

great great
UNITED STATES


Asad Khan 11/1/2023 3:10:00 AM

answer 16 should be b your organizational policies require you to use virtual machines directly
Anonymous


Sale Danasabe 10/24/2023 5:21:00 PM

the question are kind of tricky of you didnt get the hnag on it.
Anonymous


Luis 11/16/2023 1:39:00 PM

can anyone tell me if this is for rhel8 or rhel9?
UNITED STATES


hik 1/19/2024 1:47:00 PM

good content
UNITED STATES


Blessious Phiri 8/15/2023 2:18:00 PM

pdb and cdb are critical to the database
Anonymous


Zuned 10/22/2023 4:39:00 AM

till 104 questions are free, lets see how it helps me in my exam today.
UNITED STATES


Muhammad Rawish Siddiqui 12/3/2023 12:11:00 PM

question # 56, answer is true not false.
SAUDI ARABIA


Amaresh Vashishtha 8/27/2023 1:33:00 AM

i would be requiring dumps to prepare for certification exam
Anonymous


Asad 9/8/2023 1:01:00 AM

very helpful
PAKISTAN


Blessious Phiri 8/13/2023 3:10:00 PM

control file is the heart of rman backup
Anonymous


Senthil 9/19/2023 5:47:00 AM

hi could you please upload the ibm c2090-543 dumps
Anonymous


Harry 6/27/2023 7:20:00 AM

appriciate if you could upload this again
AUSTRALIA


Anonymous 7/10/2023 4:10:00 AM

please upload the dump
SWEDEN


Raja 6/20/2023 5:30:00 AM

i found some questions answers mismatch with explanation answers. please properly update
UNITED STATES


Doora 11/30/2023 4:20:00 AM

nothing to mention
Anonymous


deally 1/19/2024 3:41:00 PM

knowable questions
UNITED STATES


Sonia 7/23/2023 4:03:00 PM

very helpfull
UNITED STATES


binEY 10/6/2023 5:15:00 AM

good questions
Anonymous


Neha 9/28/2023 1:58:00 PM

its helpful
Anonymous


Desmond 1/5/2023 9:11:00 PM

i just took my oracle exam and let me tell you, this exam dumps was a lifesaver! without them, iam not sure i would have passed. the questions were tricky and the answers were obscure, but the exam dumps had everything i needed. i would recommend to anyone looking to pass their oracle exams with flying colors (and a little bit of cheating) lol.
SINGAPORE


Davidson OZ 9/9/2023 6:37:00 PM

22. if you need to make sure that one computer in your hot-spot network can access the internet without hot-spot authentication, which menu allows you to do this? answer is ip binding and not wall garden. wall garden allows specified websites to be accessed with users authentication to the hotspot
Anonymous


381 9/2/2023 4:31:00 PM

is question 1 correct?
Anonymous


Laurent 10/6/2023 5:09:00 PM

good content
Anonymous


Sniper69 5/9/2022 11:04:00 PM

manged to pass the exam with this exam dumps.
UNITED STATES


Deepak 12/27/2023 2:37:00 AM

good questions
SINGAPORE


dba 9/23/2023 3:10:00 AM

can we please have the latest exam questions?
Anonymous


Prasad 9/29/2023 7:27:00 AM

please help with jn0-649 latest dumps
HONG KONG


GTI9982 7/31/2023 10:15:00 PM

please i need this dump. thanks
CANADA