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SDI Service Desk Manager Qualification SD0-302 Dumps in PDF

Free SDI SD0-302 Real Questions (page: 7)

Page 7 of 48 SD0-302 PDF — 232 Questions

QUESTION: 31 Exam Topic: 1, Volume A

As a Service Desk Manager, which option best describes one of your key obligations?

Writing and agreeing SLAs
Developing Problem Management across IT
Aligning Service Desk goals with those of the organisation
Ensuring that staff welfare takes overall priority

Answer(s): C

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QUESTION: 32 Exam Topic: 1, Volume A

Why is it important to integrate business and IT objectives?

To ensure that IT works towards the same goals as the business
To ensure that the development of IT services is in line with current industry best practice
To give the business confidence in the IT services function
To allow IT to be effectively built into every business area

Answer(s): A

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QUESTION: 33 Exam Topic: 1, Volume A

Which option best describes strategic awareness? Strategic awareness is...

Understanding how IT services contribute to meeting organisational goals
Understanding the intention of the tactical plans of the organisation
Understanding how to acquire knowledge of the organisations operational plans
Understanding the day-to-day goals and objectives of the organisation

Answer(s): A

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QUESTION: 34 Exam Topic: 1, Volume A

How can you best demonstrate understanding of your Service Desks strategic responsibilities?

Understand what activities your Service Desk should undertake to support the organizations strategic plans
Advise senior management about your strategic management skills and experience
Provide detailed analyses of the Service Desks activities for the previous year
Provide strategic plans that detail the role of the Service Desk and how it can be utilised to manage all IT Service operations

Answer(s): A

Reveal Solution Next Question

QUESTION: 35 Exam Topic: 1, Volume A

You want to develop your career and position within the organisation, what steps could you take to improve your profile and influence?

Take the initiative in all business decisions
Display your acumen through strong judgement and decision making
Always ensure that your opinion is heard at meetings
Delegate as much of your work as possible

Answer(s): B

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