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  1. Home
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  3. SD0-302

SDI Service Desk Manager Qualification SD0-302 Exam Questions in PDF

Free SDI SD0-302 Dumps Questions (page: 5)

SD0-302 PDF — 232 Questions

Which of the following is a business best practice quality model?

  1. COBIT
  2. SLM
  3. ITIL
  4. Six Sigma

Answer(s): D



Your IT director has told you that your team must follow best practice.
What is a major benefit of so doing?

  1. Customers and employees will feel more satisfied with the service provided by your team
  2. Senior management meetings will not dwell on the failings of your team
  3. The speed of resolution becomes the sole focus of everyones attention
  4. Team members are less likely to be involved in cross-department projects

Answer(s): A



If you choose to implement a formal standard rather than a best practice, which would be the best description of the difference?

  1. A best practice does not need evidence to prove progress, a formal standard does
  2. A formal standard may not be ITIL compliant, a best practice would be
  3. A best practice demonstrates good governance, a formal standard demonstrates adherence
  4. Best practice does not include ISO/IEC 20000, a formal standard includes ITIL

Answer(s): A



Which of these options would be a practical way to gain an understanding of other countries cultures?

  1. Study the religion practised in the region surrounding the country
  2. Take a course in international business or cross-cultural studies
  3. Travel to several countries in the area of the country
  4. Read travel books about the country

Answer(s): B



The Service Desk has a strategic role to play within an organization, which of these options best describes a method you could use to ensure that you are able to develop clear, insightful strategies?

  1. Understand and communicate how the Service Desk assists the organization in meeting its team objectives
  2. Familiarize yourself with the goals and objectives of other organizations
  3. A best practice demonstrates good governance, a formal standard demonstrates adherence
  4. Network with people in other organizations and within the support industry and your communities

Answer(s): D



Viewing page 5 of 48

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A
abuti
7/21/2023 6:10:00 PM

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Anonymous
C
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7/5/2023 8:46:00 PM

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12/2/2023 6:31:00 AM

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praveenkumar
11/20/2023 11:57:00 AM

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A
asad Raza
5/15/2023 5:38:00 AM

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7/17/2023 5:22:00 PM

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SWEDEN
W
Wong
12/20/2023 11:34:00 AM

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MALAYSIA
D
david
12/12/2023 12:38:00 PM

this was on the exam as of 1211/2023

Anonymous
T
Tink
7/24/2023 9:23:00 AM

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GERMANY
J
Jaro
12/18/2023 3:12:00 PM

i think in question 7 the first answer should be power bi portal (not power bi)

Anonymous
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9eagles
4/7/2023 10:04:00 AM

on question 10 and so far 2 wrong answers as evident in the included reference link.

Anonymous
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Tai
8/28/2023 5:28:00 AM

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SOUTH AFRICA
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VoiceofMidnight
12/29/2023 4:48:00 PM

i passed!! ...but barely! got 728, but needed 720 to pass. the exam hit me with labs right out of the gate! then it went to multiple choice. protip: study the labs!

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A
A K
8/3/2023 11:56:00 AM

correct answer for question 92 is c -aws shield

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Nitin Mindhe
11/27/2023 6:12:00 AM

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B
BailleyOne
11/22/2023 1:45:00 AM

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Anonymous
P
patel
10/25/2023 8:17:00 AM

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M
MortonG
10/19/2023 6:32:00 PM

question: 128 d is the wrong answer...should be c

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11/2/2023 3:15:00 AM

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10/31/2023 12:07:00 PM

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Matheus
9/3/2023 2:14:00 PM

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Y
yenvti2@gmail.com
8/12/2023 7:56:00 PM

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Miguel
10/5/2023 12:16:00 PM

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SPAIN
N
Noushin
11/28/2023 4:52:00 PM

i think the answer to question 42 is b not c

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S
susan sandivore
8/28/2023 1:00:00 AM

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10/31/2023 12:51:00 AM

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GERMANY
S
suresh
12/16/2023 10:54:00 PM

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Anonymous
W
Wali
6/4/2023 10:07:00 PM

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N
Nawaz
7/18/2023 1:10:00 AM

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6/23/2023 7:57:00 AM

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10/15/2023 1:34:00 PM

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12/17/2023 8:36:00 AM

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