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  1. Home
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  3. SD0-302

SDI SD0-302 Exam (page: 1)
SDI Service Desk Manager Qualification
Updated on: 07-Nov-2025

Viewing Page 1 of 48
SD0-302 PDF 232 Questions

What is the key outcome of keeping commitments to users, team members and organizations?

  1. It boosts credibility, trust and customer satisfaction
  2. It boosts the team's importance and status
  3. It enhances the problem-solving capability of the team
  4. It demonstrates dedication to continued service improvement

Answer(s): A



Which of these options is NOT an element of successful project management?

  1. Managing costs
  2. Ensuring a continual improvement focus
  3. Developing technical solutions
  4. Defining project objectives

Answer(s): C



Which of these options is the best way in which you can use formal or informal networks to help develop your ideas?

  1. Recommend holding off-site meetings in a local pub
  2. Develop scenarios that will demonstrate how your suggestions and plans will raise every ones profiles
  3. Hold meetings with stakeholders to obtain their support for your proposals
  4. Hold meetings with your team to discuss aspects of your proposals

Answer(s): C



You are trying to promote the Service Desk through a variety of recognized and effective channels.
Which of these statements best describes a channel to use?

  1. Articles in the local newspaper and Have a Go days
  2. Open house days and distributing Service Desk fliers
  3. Distributing free pens and Service Desk induction training
  4. Induction training and team-building away days

Answer(s): B



Which of the following statements about Problem Management is correct?

  1. The Service Desk is not responsible for Problem Management but contributes by identifying recurring Incidents
  2. The Service Desk is not responsible for Problem Management but manages Major Incident reviews
  3. The Service Desk is responsible for Problem Management and may be required to work with technical teams to diagnose Problems
  4. The Service Desk is responsible for Problem Management and uses known errors to aid fast resolution

Answer(s): A



Viewing Page 1 of 48



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