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  1. Home
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  3. SD0-302

SDI SD0-302 Exam (page: 1)
SDI Service Desk Manager Qualification
Updated on: 11-Aug-2025

Viewing Page 1 of 48
SD0-302 PDF 232 Questions

What is the key outcome of keeping commitments to users, team members and organizations?

  1. It boosts credibility, trust and customer satisfaction
  2. It boosts the team's importance and status
  3. It enhances the problem-solving capability of the team
  4. It demonstrates dedication to continued service improvement

Answer(s): A



Which of these options is NOT an element of successful project management?

  1. Managing costs
  2. Ensuring a continual improvement focus
  3. Developing technical solutions
  4. Defining project objectives

Answer(s): C



Which of these options is the best way in which you can use formal or informal networks to help develop your ideas?

  1. Recommend holding off-site meetings in a local pub
  2. Develop scenarios that will demonstrate how your suggestions and plans will raise every ones profiles
  3. Hold meetings with stakeholders to obtain their support for your proposals
  4. Hold meetings with your team to discuss aspects of your proposals

Answer(s): C



You are trying to promote the Service Desk through a variety of recognized and effective channels.
Which of these statements best describes a channel to use?

  1. Articles in the local newspaper and Have a Go days
  2. Open house days and distributing Service Desk fliers
  3. Distributing free pens and Service Desk induction training
  4. Induction training and team-building away days

Answer(s): B



Which of the following statements about Problem Management is correct?

  1. The Service Desk is not responsible for Problem Management but contributes by identifying recurring Incidents
  2. The Service Desk is not responsible for Problem Management but manages Major Incident reviews
  3. The Service Desk is responsible for Problem Management and may be required to work with technical teams to diagnose Problems
  4. The Service Desk is responsible for Problem Management and uses known errors to aid fast resolution

Answer(s): A



Viewing Page 1 of 48



Share your comments for SDI SD0-302 exam with other users:

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INDIA


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Anonymous


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Anonymous


Jason 9/30/2023 1:07:00 PM

question 81 should be c.
CANADA


TestPD1 8/10/2023 12:22:00 PM

question 18 : response isnt a ?
EUROPEAN UNION


ally 8/19/2023 5:31:00 PM

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TURKEY


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FRANCE


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EUROPEAN UNION


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please upload questions
Anonymous


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Anonymous


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Anonymous


Ace 8/3/2023 10:37:00 AM

number 52 answer is d
UNITED STATES


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Anonymous


Corey 12/29/2023 5:06:00 PM

question 35 is incorrect, the correct answer is c, it even states so: explanation: when a vm is infected with ransomware, you should not restore the vm to the infected vm. this is because the ransomware will still be present on the vm, and it will encrypt the files again. you should also not restore the vm to any vm within the companys subscription. this is because the ransomware could spread to other vms in the subscription. the best way to restore a vm that is infected with ransomware is to restore it to a new azure vm. this will ensure that the ransomware is not present on the new vm.
Anonymous


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Anonymous


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NETHERLANDS


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SWEDEN


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anyone use this? the question dont seem to follow other formats and terminology i have been studying im getting worried
CANADA


Shuv 10/3/2023 8:19:00 AM

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UNITED STATES


Reb974 8/5/2023 1:44:00 AM

hello are these questions valid for ms-102
CANADA


Mchal 7/20/2023 3:38:00 AM

some questions are wrongly answered but its good nonetheless
POLAND


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Anonymous


Manju 10/19/2023 1:19:00 PM

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Anonymous


LeAnne Hair 8/24/2023 12:47:00 PM

#229 in incorrect - all the customers require an annual review
UNITED STATES


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Anonymous


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UNITED KINGDOM


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Anonymous


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CANADA


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Anonymous


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i can´t believe ms asks things like this, seems to be only marketing material.
Anonymous


Guss 5/23/2023 12:28:00 PM

hi, could you please add the last update of ns0-527
Anonymous


Rond65 8/22/2023 4:39:00 PM

question #3 refers to vnet4 and vnet5. however, there is no vnet5 listed in the case study (testlet 2).
UNITED STATES


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GERMANY