Palo Alto Networks

SDI Service Desk Manager Qualification SD0-302 Exam Questions in PDF

Free SDI SD0-302 Dumps Questions (page: 2)

Page 2 of 48 SD0-302 PDF — 232 Questions

QUESTION: 6 Exam Topic: 1, Volume A

Which of these options is a primary objective of the Service Asset and Configuration Management process?

To record the ownership of every item of hardware and software in the asset base
To ensure that IT services, assets, resources and processes are properly managed and maintained
To clearly identify the business dependencies of each inventory item
To map assets into a clear network infrastructure diagram

Answer(s): B

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QUESTION: 7 Exam Topic: 1, Volume A

Which of the following is a key objective of the IT Service Continuity Management (ITSCM) process?

To eliminate single points of contact for services
To eliminate single points of failure for services
To remove critical resources for services
To remove long term workarounds for services

Answer(s): B

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QUESTION: 8 Exam Topic: 1, Volume A

Which of these options would be a typical feature of an On-going survey?

It is carried out on a six monthly cycle
It is executed as soon as possible after a call is closed
It is conducted with a minimum of 10 questions to be comprehensive
It is designed to show longer term trends in customer satisfaction

Answer(s): B

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QUESTION: 9 Exam Topic: 1, Volume A

Which of these options best describes the value of adopting a resource-planning model?

It helps even out the handling of calls across the day or shift
It quantifies the staffing required to meet SLA and business needs
It provides a sound recruitment base for consistent staffing
It boosts staff retention

Answer(s): B

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QUESTION: 10 Exam Topic: 1, Volume A

What is the value of telephone support in a Service Desk?

First contact resolution
Increased turnaround times
Reduced abandon rate
Skills-based routing

Answer(s): A

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D

Deepak

12/27/2023 2:37:00 AM

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9/23/2023 3:10:00 AM

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12/12/2023 8:20:00 PM

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7/13/2023 11:00:00 AM

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gr

7/2/2023 7:03:00 AM

ques 4 answer should be c ie automatically recover from failure

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7/27/2023 7:17:00 AM

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8/12/2023 11:47:00 AM

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A

AD

10/22/2023 9:08:00 AM

3rd so far, need to cover more

M

Matt

11/18/2023 2:32:00 AM

aligns with the pecd notes

S

Sri

10/15/2023 4:38:00 PM

question 4: b securityadmin is the correct answer. https://docs.snowflake.com/en/user-guide/security-access-control-overview#access-control-framework

H

H.T.M. D

6/25/2023 2:55:00 PM

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1/12/2024 3:01:00 AM

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John

10/12/2023 12:30:00 PM

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8/1/2023 2:26:00 PM

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6/19/2023 10:23:00 AM

vraag 20c: rsa veilig voor symmtrische cryptografie? antwoord c is toch fout. rsa is voor asymmetrische cryptogafie??

G

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12/22/2023 1:51:00 PM

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8/4/2023 9:33:00 AM

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6/22/2023 9:22:00 AM

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