SDI Service Desk Analyst Qualification SD0-101 Exam Questions in PDF

Free SDI SD0-101 Dumps Questions (page: 3)

Which these options would NOT be a responsibility of the Service Desk?

  1. Representing the ITorganisation
  2. Delivering first time fixes
  3. Operating as a communications channel
  4. Providing a reliable IT infrastructure

Answer(s): D



What should an SDA reasonably expect of users when they contact the service desk for assistance?

  1. To provide valuable information regarding their opinion of the Service Desk
  2. To provide valuable information regarding their view of the SLA
  3. To provide an opportunity to receive feedback regarding their technical ability
  4. To provide the relevant information needed to resolve their incident

Answer(s): D



Which of the options best describes a key responsibility of a Service Desk Manager?

  1. To deliver ad-hoc levels of service quality from the Service Desk
  2. To promote the Service Desk to theorganisation and users
  3. To manage Incidents and Major Incidents
  4. To develop and manage the Problem Management team

Answer(s): B



If you are asked to name a Service Desk best practice, which option would be relevant?

  1. SAP
  2. KCS
  3. Problem Management
  4. itSMF

Answer(s): B



Your organisation documents company policies to which it expects all employees to adhere.
What is the most important reason for SDAs to ensure they work within these policies?

  1. Company policies support consistentbehaviour
  2. Company policiesemphasise deviations from acceptable behaviour
  3. Company policies meet theirmanagers criteria for success
  4. Company policies support creative approaches for SDA activities

Answer(s): A



Share your comments for SDI SD0-101 exam with other users:

A
Anonymous User
4/13/2026 6:29:58 PM

Question 1:

  • Correct answer: C

  • Why this is best:
- Uses OS Login with IAM, so SSH access is granted via Google accounts rather than distributing per-user SSH keys. - Granting the compute.osAdminLogin role to a Google group gives admin access to all team members in a centralized, auditable way. - Access is auditable: Cloud Audit Logs show who accessed which VM, satisfying the security requirement to determine who accessed a given instance.
  • How it works:
- Enable OS Login on the project/instances (enable-oslogin metadata). - Add the team’s

A
Anonymous User
4/13/2026 1:00:51 PM

Question 2:

  • Answer: D. Azure Advisor

  • Why: To view security-related recommendations for resources in the Compute and Apps area (including App Service Web Apps and Functions), you use Azure Advisor. Advisor surfaces personalized best-practice recommendations across resources, including security, and shows which resources are affected and the severity.

  • Why not the others:
- Azure Log Analytics is for ad-hoc querying of telemetry, not for viewing security recommendations. - Azure Event Hubs is for streaming telemetry data, not for security recommendations.
  • Quick tip: In the portal, navigate to Azure Advisor and check the Security recommendations for App Services to see actionable items and affe

D
Don
4/11/2026 5:36:42 AM

Recommend using AI for Solutions rather the Answer(s) submitted here

M
Mogae Malapela
4/8/2026 6:37:56 AM

This is very interesting

A
Anon
4/6/2026 5:22:54 PM

Are these the same questions you have to pay for in ExamTopics?

L
LRK
3/22/2026 2:38:08 PM

For Question 7 - while the answer description indicates the correct answer, the option no. mentioned is incorrect. Nice and Comprehensive. Thankyou

R
Rian
3/19/2026 9:12:10 AM

This is very good and accurate. Explanation is very helpful even thou some are not 100% right but good enough to pass.

G
Gerrard
3/18/2026 6:58:37 AM

The DP-900 exam can be tricky if you aren't familiar with Microsoft’s specific cloud terminology. I used the practice questions from free-braindumps.com and found them incredibly helpful. The site breaks down core data concepts and Azure services in a way that actually mirrors the real test. As a resutl I passed my exam.

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Vineet Kumar
3/6/2026 5:26:16 AM

interesting

J
Joe
1/20/2026 8:25:24 AM

Passed this exam 2 days ago. These questions are in the exam. You are safe to use them.

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NJ
12/24/2025 10:39:07 AM

Helpful to test your preparedness before giving exam

A
Ashwini
12/17/2025 8:24:45 AM

Really helped

J
Jagadesh
12/16/2025 9:57:10 AM

Good explanation

S
shobha
11/29/2025 2:19:59 AM

very helpful

P
Pandithurai
11/12/2025 12:16:21 PM

Question 1, Ans is - Developer,Standard,Professional Direct and Premier

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Einstein
11/8/2025 4:13:37 AM

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D
David
10/31/2025 4:06:16 PM

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T
Thor
10/21/2025 5:16:29 AM

Anyone used this dump recently?

V
Vladimir
9/25/2025 9:11:14 AM

173 question is A not D

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khaos
9/21/2025 7:07:26 AM

nice questions

K
Katiso Lehasa
9/15/2025 11:21:52 PM

Thanks for the practice questions they helped me a lot.

E
Einstein
9/2/2025 7:42:00 PM

Passed this exam today. All questions are valid and this is not something you can find in ChatGPT.

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vito
8/22/2025 4:16:51 AM

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Matt
7/31/2025 11:44:40 PM

Great questions.

O
OLERATO
7/1/2025 5:44:14 AM

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A
Adekunle willaims
6/9/2025 7:37:29 AM

How reliable and relevant are these questions?? also i can see the last update here was January and definitely new questions would have emerged.

A
Alex
5/24/2025 12:54:15 AM

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SPriyak
3/17/2025 11:08:37 AM

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C
Chandra
11/28/2024 7:17:38 AM

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S
Sunak
1/25/2025 9:17:57 AM

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F
Frank
2/15/2024 11:36:57 AM

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Anonymous User
2/2/2024 6:42:12 PM

Upload this exam please!

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Nicholas
2/2/2024 6:17:08 PM

Thank you for providing these questions. It helped me a lot with passing my exam.

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Timi
8/19/2023 5:30:00 PM

my first attempt

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