SDI SD0-101 Exam (page: 3)
SDI Service Desk Analyst Qualification
Updated on: 25-Dec-2025

Viewing Page 3 of 34

Which these options would NOT be a responsibility of the Service Desk?

  1. Representing the ITorganisation
  2. Delivering first time fixes
  3. Operating as a communications channel
  4. Providing a reliable IT infrastructure

Answer(s): D



What should an SDA reasonably expect of users when they contact the service desk for assistance?

  1. To provide valuable information regarding their opinion of the Service Desk
  2. To provide valuable information regarding their view of the SLA
  3. To provide an opportunity to receive feedback regarding their technical ability
  4. To provide the relevant information needed to resolve their incident

Answer(s): D



Which of the options best describes a key responsibility of a Service Desk Manager?

  1. To deliver ad-hoc levels of service quality from the Service Desk
  2. To promote the Service Desk to theorganisation and users
  3. To manage Incidents and Major Incidents
  4. To develop and manage the Problem Management team

Answer(s): B



If you are asked to name a Service Desk best practice, which option would be relevant?

  1. SAP
  2. KCS
  3. Problem Management
  4. itSMF

Answer(s): B



Your organisation documents company policies to which it expects all employees to adhere.
What is the most important reason for SDAs to ensure they work within these policies?

  1. Company policies support consistentbehaviour
  2. Company policiesemphasise deviations from acceptable behaviour
  3. Company policies meet theirmanagers criteria for success
  4. Company policies support creative approaches for SDA activities

Answer(s): A



Viewing Page 3 of 34



Share your comments for SDI SD0-101 exam with other users:

Blessious Phiri 8/13/2023 10:32:00 AM

very explainable
Anonymous


m7md ibrahim 5/26/2023 6:21:00 PM

i think answer of q 462 is variance analysis
Anonymous


Tehu 5/25/2023 12:25:00 PM

hi i need see questions
Anonymous


Ashfaq Nasir 1/17/2024 1:19:00 AM

best study material for exam
Anonymous


Roberto 11/27/2023 12:33:00 AM

very interesting repository
ITALY


Nale 9/18/2023 1:51:00 PM

american history 1
Anonymous


Tanvi 9/27/2023 4:02:00 AM

good level of questions
Anonymous


Boopathy 8/17/2023 1:03:00 AM

i need this dump kindly upload it
Anonymous


s_123 8/12/2023 4:28:00 PM

do we need c# coding to be az204 certified
Anonymous


Blessious Phiri 8/15/2023 3:38:00 PM

excellent topics covered
Anonymous


Manasa 12/5/2023 3:15:00 AM

are these really financial cloud questions and answers, seems these are basic admin question and answers
Anonymous


Not Robot 5/14/2023 5:33:00 PM

are these comments real
Anonymous


kriah 9/4/2023 10:44:00 PM

please upload the latest dumps
UNITED STATES


ed 12/17/2023 1:41:00 PM

a company runs its workloads on premises. the company wants to forecast the cost of running a large application on aws. which aws service or tool can the company use to obtain this information? pricing calculator ... the aws pricing calculator is primarily used for estimating future costs
UNITED STATES


Muru 12/29/2023 10:23:00 AM

looks interesting
Anonymous


Tech Lady 10/17/2023 12:36:00 PM

thanks! that’s amazing
Anonymous


Mike 8/20/2023 5:12:00 PM

the exam dumps are helping me get a solid foundation on the practical techniques and practices needed to be successful in the auditing world.
UNITED STATES


Nobody 9/18/2023 6:35:00 PM

q 14 should be dmz sever1 and notepad.exe why does note pad have a 443 connection
Anonymous


Muhammad Rawish Siddiqui 12/4/2023 12:17:00 PM

question # 108, correct answers are business growth and risk reduction.
SAUDI ARABIA


Emmah 7/29/2023 9:59:00 AM

are these valid chfi questions
KENYA


Mort 10/19/2023 7:09:00 PM

question: 162 should be dlp (b)
EUROPEAN UNION


Eknath 10/4/2023 1:21:00 AM

good exam questions
INDIA


Nizam 6/16/2023 7:29:00 AM

I have to say this is really close to real exam. Passed my exam with this.
EUROPEAN UNION


poran 11/20/2023 4:43:00 AM

good analytics question
Anonymous


Antony 11/23/2023 11:36:00 AM

this looks accurate
INDIA


Ethan 8/23/2023 12:52:00 AM

question 46, the answer should be data "virtualization" (not visualization).
Anonymous


nSiva 9/22/2023 5:58:00 AM

its useful.
UNITED STATES


Ranveer 7/26/2023 7:26:00 PM

Pass this exam 3 days ago. The PDF version and the Xengine App is quite useful.
SOUTH AFRICA


Sanjay 8/15/2023 10:22:00 AM

informative for me.
UNITED STATES


Tom 12/12/2023 8:53:00 PM

question 134s answer shoule be "dlp"
JAPAN


Alex 11/7/2023 11:02:00 AM

in 72 the answer must be [sys_user_has_role] table.
Anonymous


Finn 5/4/2023 10:21:00 PM

i appreciated the mix of multiple-choice and short answer questions. i passed my exam this morning.
IRLAND


AJ 7/13/2023 8:33:00 AM

great to find this website, thanks
UNITED ARAB EMIRATES


Curtis Nakawaki 6/29/2023 9:11:00 PM

examination questions seem to be relevant.
UNITED STATES