SDI SD0-101 Exam (page: 3)
SDI Service Desk Analyst Qualification
Updated on: 12-Feb-2026

Viewing Page 3 of 34

Which these options would NOT be a responsibility of the Service Desk?

  1. Representing the ITorganisation
  2. Delivering first time fixes
  3. Operating as a communications channel
  4. Providing a reliable IT infrastructure

Answer(s): D



What should an SDA reasonably expect of users when they contact the service desk for assistance?

  1. To provide valuable information regarding their opinion of the Service Desk
  2. To provide valuable information regarding their view of the SLA
  3. To provide an opportunity to receive feedback regarding their technical ability
  4. To provide the relevant information needed to resolve their incident

Answer(s): D



Which of the options best describes a key responsibility of a Service Desk Manager?

  1. To deliver ad-hoc levels of service quality from the Service Desk
  2. To promote the Service Desk to theorganisation and users
  3. To manage Incidents and Major Incidents
  4. To develop and manage the Problem Management team

Answer(s): B



If you are asked to name a Service Desk best practice, which option would be relevant?

  1. SAP
  2. KCS
  3. Problem Management
  4. itSMF

Answer(s): B



Your organisation documents company policies to which it expects all employees to adhere.
What is the most important reason for SDAs to ensure they work within these policies?

  1. Company policies support consistentbehaviour
  2. Company policiesemphasise deviations from acceptable behaviour
  3. Company policies meet theirmanagers criteria for success
  4. Company policies support creative approaches for SDA activities

Answer(s): A



Viewing Page 3 of 34



Share your comments for SDI SD0-101 exam with other users:

Bella 7/22/2023 2:05:00 AM

not able to see questions
Anonymous


Scott 9/8/2023 7:19:00 AM

by far one of the best sites for free questions. i have pass 2 exams with the help of this website.
CANADA


donald 8/19/2023 11:05:00 AM

excellent question bank.
Anonymous


Ashwini 8/22/2023 5:13:00 AM

it really helped
Anonymous


sk 5/13/2023 2:07:00 AM

excelent material
INDIA


Christopher 9/5/2022 10:54:00 PM

the new versoin of this exam which i downloaded has all the latest questions from the exam. i only saw 3 new questions in the exam which was not in this dump.
CANADA


Sam 9/7/2023 6:51:00 AM

question 8 - can cloudtrail be used for storing jobs? based on aws - aws cloudtrail is used for governance, compliance and investigating api usage across all of our aws accounts. every action that is taken by a user or script is an api call so this is logged to [aws] cloudtrail. something seems incorrect here.
UNITED STATES


Tanvi Rajput 8/14/2023 10:55:00 AM

question 13 tda - c01 answer : quick table calculation -> percentage of total , compute using table down
UNITED KINGDOM


PMSAGAR 9/19/2023 2:48:00 AM

pls share teh dump
UNITED STATES


zazza 6/16/2023 10:47:00 AM

question 44 answer is user risk
ITALY


Prasana 6/23/2023 1:59:00 AM

please post the questions for preparation
Anonymous


test user 9/24/2023 3:15:00 AM

thanks for the questions
AUSTRALIA


Draco 7/19/2023 5:34:00 AM

please reopen it now ..its really urgent
UNITED STATES


Megan 4/14/2023 5:08:00 PM

these practice exam questions were exactly what i needed. the variety of questions and the realistic exam-like environment they created helped me assess my strengths and weaknesses. i felt more confident and well-prepared on exam day, and i owe it to this exam dumps!
UNITED KINGDOM


abdo casa 8/9/2023 6:10:00 PM

thank u it very instructuf
Anonymous


Danny 1/15/2024 9:10:00 AM

its helpful?
INDIA


hanaa 10/3/2023 6:57:00 PM

is this dump still valid???
Anonymous


Georgio 1/19/2024 8:15:00 AM

question 205 answer is b
Anonymous


Matthew Dievendorf 5/30/2023 9:37:00 PM

question 39, should be answer b, directions stated is being sudneted from /21 to a /23. a /23 has 512 ips so 510 hosts. and can make 4 subnets out of the /21
Anonymous


Adhithya 8/11/2022 12:27:00 AM

beautiful test engine software and very helpful. questions are same as in the real exam. i passed my paper.
UNITED ARAB EMIRATES


SuckerPumch88 4/25/2022 10:24:00 AM

the questions are exactly the same in real exam. just make sure not to answer all them correct or else they suspect you are cheating.
UNITED STATES


soheib 7/24/2023 7:05:00 PM

question: 78 the right answer i think is d not a
Anonymous


srija 8/14/2023 8:53:00 AM

very helpful
EUROPEAN UNION


Thembelani 5/30/2023 2:17:00 AM

i am writing this exam tomorrow and have dumps
Anonymous


Anita 10/1/2023 4:11:00 PM

can i have the icdl excel exam
Anonymous


Ben 9/9/2023 7:35:00 AM

please upload it
Anonymous


anonymous 9/20/2023 11:27:00 PM

hye when will post again the past year question for this h13-311_v3 part since i have to for my test tommorow…thank you very much
Anonymous


Randall 9/28/2023 8:25:00 PM

on question 22, option b-once per session is also valid.
Anonymous


Tshegofatso 8/28/2023 11:51:00 AM

this website is very helpful
SOUTH AFRICA


philly 9/18/2023 2:40:00 PM

its my first time exam
SOUTH AFRICA


Beexam 9/4/2023 9:06:00 PM

correct answers are device configuration-enable the automatic installation of webview2 runtime. & policy management- prevent users from submitting feedback.
NEW ZEALAND


RAWI 7/9/2023 4:54:00 AM

is this dump still valid? today is 9-july-2023
SWEDEN


Annie 6/7/2023 3:46:00 AM

i need this exam.. please upload these are really helpful
PAKISTAN


Shubhra Rathi 8/26/2023 1:08:00 PM

please upload the oracle 1z0-1059-22 dumps
Anonymous