Some things can get in the way of good communication which of these options has the biggest impact on a Service Desk?
Answer(s): A
Which option is the best example of a closed question?
Answer(s): C
What is the best type of questioning to use to disengage a caller whilst ensuring aprofessional approach to call management?
Answer(s): D
Which of these options is NOT part of the correct procedure for putting a user on hold?
Your organisation has recently implemented SLAs and OLAs. A new starter on your team has confided in you that they dont really understand what an OLA is; how would youexplain it to him/her?
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good questions
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the exam is listed as 80 questions with a pass mark of 70%, how is your 50 questions related?
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q 44. ans:- b (goto setup > order settings > select enable optional price books for orders) reference link --> https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/sfom_impl_b2b_b2b2c.pdf(decide whether you want to enable the optional price books feature. if so, select enable optional price books for orders. you can use orders in salesforce while managing price books in an external platform. if you’re using d2c commerce, you must select enable optional price books for orders.)
"cost of replacing data if it were lost" is also correct.
pls upload the questions
question 182 - correct answer is d. ethernet frame length is 64 - 1518b. length of user data containing is that frame: 46 - 1500b.
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took the test last week, i did have about 15 - 20 word for word from this site on the test. (only was able to cram 600 of the questions from this site so maybe more were there i didnt review) had 4 labs, bgp, lacp, vrf with tunnels and actually had to skip a lab due to time. lots of automation syntax questions.
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question #50 and question #81 are exactly the same questions, azure site recovery provides________for virtual machines. the first says that it is fault tolerance is the answer and second says disater recovery. from my research, it says it should be disaster recovery. can anybody explain to me why? thank you
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some of the answers seem to be inaccurate. q10 for example shouldnt it be an m custom column?
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