Which option is a benefit of using Knowledge Management in a Service Desk?
Answer(s): D
In order to measure its efficiency, a Service Desk routinely measures First Contact Resolution performance; what else might this data be used for?
Answer(s): B
Which option best describes one of the roles of an SDA?
Answer(s): A
Consider your responsibilities as an SDA: which of these options best describes one of yourprincipal responsibilities?
A primary responsibility of the Service Desk is to
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answer to this question "what administrative safeguards should be implemented to protect the collected data while in use by manasa and her product management team? " it should be (c) for the following reasons: this administrative safeguard involves controlling access to collected data by ensuring that only individuals who need the data for their job responsibilities have access to it. this helps minimize the risk of unauthorized access and potential misuse of sensitive information. while other options such as (a) documenting data flows and (b) conducting a privacy impact assessment (pia) are important steps in data protection, implementing a "need to know" access policy directly addresses the issue of protecting data while in use by limiting access to those who require it for legitimate purposes. (d) is not directly related to safeguarding data during use; it focuses on data transfers and location.
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