SAP Certified Application Associate - Service Cloud 1811 (RETIRED) C_C4C14_1811 Exam Questions in PDF

Free SAP C_C4C14_1811 Dumps Questions (page: 4)

Which of the following prepackaged mashups exist for SAP Cloud for customer?

  1. Hotmail
  2. Mind touch
  3. SAP Jam
  4. Google Maps

Answer(s): A,C



How do you enable use of the Resource Scheduler in SAP Cloud for Service?

  1. Maintain a setting in the item processing types
  2. Define time types in fine-tuning
  3. Schedule mass release of assignments
  4. Activate business configuration in scoping

Answer(s): D



Which of the following tasks can you perform using the fine tuning activity for service processing during business configuration?

Note: There are 2 correct answers to this question

  1. Disable the profanity check for outbound responses
  2. Assign tickets to the last processor
  3. Create or delete custom channels
  4. Manage business tasks for employee support

Answer(s): C,D



Which object is used for representing work tickets from SAP cloud for customer in SAP Multi Resource Scheduling?

  1. Internal order
  2. Service order
  3. Demand
  4. Debit memo request

Answer(s): C



How do you restrict the completion of the main ticket when the related sub ticket are still open?

  1. By Activating fine tuning activities
  2. By creating a user defined ticket status
  3. By enabling scoping questions
  4. By creating workflowrule

Answer(s): C



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